NancyAnne Smith
Portland,OR
Summary
Experienced and dedicated leader with a strong commitment to serving Portland communities. Demonstrates reliability, accountability, and responsibility in team building and program development. Skilled at comprehending diverse needs of an organization, from direct care staff to executive leadership. Provides mentorship to emerging leaders within the Portland/Multnomah County mental health continuum. Results-driven operations professional with proven track record in optimizing business processes, enhancing productivity, and leading high-performing teams. Adept at strategic planning, resource management, and driving operational efficiency in dynamic environments. Strong focus on collaboration and adaptability, leveraging leadership skills to align teams with organizational goals and deliver tangible outcomes. Known for reliability, decisive problem-solving, and fostering culture of continuous improvement.
Overview
29
29
years of professional experience
Work History
Chief Operating Officer
Sunstone Way
06.2024 - Current
- Directed operational strategy to enhance productivity and streamline workflows across seven departments.
- Developed and implemented performance metrics to drive efficiency and accountability within teams.
- Oversaw budget management (operating budget of $9million annually), ensuring optimal resource allocation and cost control measures were in place.
- Fostered cross-functional collaboration to align business objectives with operational capabilities and market demands.
- Led organizational change initiatives, improving employee engagement and driving cultural transformation.
- Analyzed industry trends to inform strategic planning and maintain competitive advantage in the market.
- Mentored senior leadership team, cultivating skills in decision-making and operational excellence.
- Mentored team members (six directors, 7 program managers, 143 employees) by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated contracts (with The City of Portland, Multnomah County, Oregon Health Authority), and agreements to secure favorable terms and maximize profits.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations (OSHA, MHACBO, OHA)
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Secured substantial cost reductions, renegotiating service agreements and leveraging economies of scale.
- Drastically reduced employee turnover by developing comprehensive talent management and employee engagement strategy( training plans for 8 different positions, certification process for employee development)
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Represented organization at industry conferences and events.
- Represented agency in all Union negotiations and Collective Bargaining.
- Developed training plans for all agency positions from direct care to senior leadership.
- Represented agency in budget and contract negotiations with community partners and stake holders.
- Responsible for oversite and implementation of all contractual requirements, HIPPA guidelines and programming requirements and outcomes.
Senior Director Sheltering and Housing
Sunstone Way
09.2023 - 06.2024
- Developed strategic initiatives to enhance organizational effectiveness and align with company goals.
- Led cross-functional teams to drive operational efficiency and streamline processes across seven different departments.
- Collaborated with executive leadership to establish long-term vision and strategic direction for the organization.
- Cultivated strong relationships with seven key stakeholders to enhance collaboration and support business objectives.
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
- Had oversite of Human Resources, Operations, Union negotiations
- Redesigned the HR approach to be collaborative with AFSCME
- Oversite of all Programming, (six different programs from sheltering to retention to behavioral health)
Regional Administrator/Director
Columbia Care Services
09.2020 - 09.2023
- Worked extensively with Columbia Care Services strategic executive committee for revamping 16 residential programs.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Provided leadership and executive support for Regional Roundtables which focused on HR topics and leadership development.
- Responsible for budget adherence for six programs, combined operating budget for over 12 million dollars.
- Established relationships with key partners throughout Oregon, facilitating collaboration on shared goals: specifically working with Multnomah County Community Mental Health Providers and Oregon Health Authority.
- Oversight of six metal health facilities to include: secure residential treatment facilities, non-secure residential facilities, high medical/high behavioral secure and non-secure facilities.
- Ensured compliance with Oregon Health Authority licensure requirements by conducting regular inspections of facilities.
- Managed multiple projects including staff recruitment and development of new programs.
- Coordinated with Oregon Health Authority and Multnomah County Mental Health and internal stakeholders to open new programs including high profile programs that serve clients with high acuity and co-morbidity of mental health symptoms.
- Supported and helped develop DEIJ affinity groups for staff.
- Provided trans-positive mental health programming for Columbia Care Services.
- Demanded and then supported BIPOC mental health delivery of services and curriculum.
- Provided leadership guidance and mentorship to administrators/clinical supervisors in order to building strong team dynamic of leaders who enjoy their job.
- Co-developed and co-trained Columbia Care's Leadership Training Series which supported all new Residential Administrators and Regional Administrators to learn leadership skills from difficult conversations to pertinent Oregon Administrative Rules.
- Direct oversight of 6 Residential Administrators, 3 clinical supervisors and 86 indirect reports.
- Onboarded and trained new regional administrators/directors.
- Senior VPI (Verbal and Physical Intervention) trainer.
- Trained over 500 employees on de-escalation techniques.
- Trained all new VPI instructors for Columbia Care Services since 2016.
Residential Facility Administrator
ColumbiaCare, Willamette Rose
06.2014 - 09.2020
- Expert in Oregon Administrative Rules
- Assisted other RTFs RTHs SRTFs for State Audit preparation
- Developed extensive Network with Multnomah County and other partner agencies
- Expert in navigating situations between Residential Specialists, public guardians and ENCCs (Exceptional Needs Care Coordinators)
- Created positive relationships within Columbia Care Services
- Excel in developing staff for leadership positions
- Assisted other Admins with employee challenges
- Early Adapter of Care Logic
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
Program Manager
Transition Projects
09.2012 - 06.2014
- (Not-for-profit housing program)
- Supervised professional staff of 30 employees
- Supervised four different programs
- Redesigned programs, increasing services by 40% to 7,000 clients
- Coordinated with 20 different community partners
- Responsible for $1 million budget
- Responsible for administering four different grant funds
- Wrote various policy and procedure manuals
- Trained and mentored new mangers
- Represented Transition Projects and community events
Social Worker III
State of Washington
03.2012 - 09.2012
- Protected vulnerable adults through investigating allegations of abuse
- Maintained a high priority caseload of over 120 clients
Admissions Director
Project PATCH
07.1998 - 09.2011
- Not-for-profit residential treatment center)
- Supervised Professional level staff: QMHPs and Program Managers
- Partnered with CFO and ED to plan and execute agency budget of $3.2 million
- Improved severe arrears accounts receivable by 20 %
- Prepared complex reports for funders, management team and board of trustees
- Wrote and edited newsletters, brochures, and mass mailings
- Oversaw complex financial arrangement for 60 clients per year
- Partnered extensively with other mental health agencies
- Conducted comprehensive research and development for fundraising
Research Analyst
Kansas Juvenile Justice Authority Topeka
01.1998 - 03.1998
- Investigated three major juvenile detention facilities for systemic abuse
- Analyzed budget data for fraud
- Worked with Topeka city commissioners to establish new policies
Assistant Director
Bell County Juvenile Probation
06.1996 - 12.1997
- Supervised 40 probation officers
- Coordinated with 50 other social service agencies
- Wrote, implemented and evaluated supervisory programs
- Implemented and evaluated training programs and budget
Education
Bachelor of Science - Criminal Justice
Texas A&M University
Killeen, TX1996
Masters Work - Criminal Justice Administration
Texas A&M University
Killeen, TX1996
Skills
- Building strategic partnerships
- Compiling comprehensive analyses
- Budget development
- Organizational strategy
- Understanding of Oregon Administrative Rules in health care
- Employee performance review
- Coaching emerging leaders
- Skilled in resolving conflicts
- Expertise in contract adherence
- Continuous process evaluation
- Team-based problem solving
- Regulatory compliance management
Accomplishments
Program Leader of the Year award from Columbia Care Services, 2019
Stepping Up award from Columbia Care Services, 2019
Timeline
Chief Operating Officer
Sunstone Way
06.2024 - Current
Senior Director Sheltering and Housing
Sunstone Way
09.2023 - 06.2024
Regional Administrator/Director
Columbia Care Services
09.2020 - 09.2023
Residential Facility Administrator
ColumbiaCare, Willamette Rose
06.2014 - 09.2020
Program Manager
Transition Projects
09.2012 - 06.2014
Social Worker III
State of Washington
03.2012 - 09.2012
Admissions Director
Project PATCH
07.1998 - 09.2011
Research Analyst
Kansas Juvenile Justice Authority Topeka
01.1998 - 03.1998
Assistant Director
Bell County Juvenile Probation
06.1996 - 12.1997
Bachelor of Science - Criminal Justice
Texas A&M University
Masters Work - Criminal Justice Administration
Texas A&M University
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