Nancy C Escalante
Buena Park,CA
Summary
Energetic and personable individual with passion for customer service and keen interest in golf industry. Possesses foundational understanding of golf terminology and equipment and demonstrates strong interpersonal and communication skills. Capable of providing excellent customer service and contributing to positive golfing experience for all patrons.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE
JOYA GROUP SA DE CV
03.2023 - 12.2024
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Processed customer orders and accurately handled payment transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Marketing Assistant
KENWORTH EL SALVADOR
01.2021 - 07.2022
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Prepared comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Word, Excel, PowerPoint.
Assistant Store Manager
La Curacao
01.2014 - 03.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Clerk
Pizzahut
01.2010 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - INGENIERIA INDUSTRIAL
02-2011
Skills
- Excel, Word, and PowerPoint Expertise
- Point Of Sale Management
- Utilize SAP Business One Effectively
- Email Management
Languages
INGLES
Limited Working
Timeline
CUSTOMER SERVICE - JOYA GROUP SA DE CV
03.2023 - 12.2024
Marketing Assistant - KENWORTH EL SALVADOR
01.2021 - 07.2022
Assistant Store Manager - La Curacao
01.2014 - 03.2017
Clerk - Pizzahut
01.2010 - 03.2013
UNIVERSIDAD FRANCISCO GAVIDIA - Associate of Science, INGENIERIA INDUSTRIAL
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