Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NANCY CAROLINE OLIVAR

Apollo Beach

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

RMA/CMA

Lung Associates P.A
08.2019 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Taught patients about medications, procedures, and care plan instructions.
  • Measured patient spirometry.
  • Measured patient pulse oximetry.
  • Pulmonary function test
  • 6 minute walk test
  • Alpha-1 testing
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Process DME orders such as nebulizer machine, portable oxygen & bipap/ cpap machines
  • Refill medication request
  • prep patients charts

RMA/CMA

Sunshine Pulmonary and Sleep Disorder
04.2018 - 08.2019
  • Collaborated with IT to enhance cybersecurity measures, protecting sensitive financial data.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.

CNA-CONCIERGE CNA-TRANSPORTATION SUPERVISOR

SUNTOWERS
09.2011 - 12.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
  • Ensured guest safety and security, monitoring public areas and managing access to guest floors.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
  • Created welcoming and comfortable environment for guests.
  • Managed check-in and check-out procedures for guests.
  • Managed routing, driver supervision and DOT compliance.
  • Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
  • Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
  • Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
  • Scheduled repair and preventive maintenance of vehicles and other equipment.
  • Planned and established transportation routes, work schedules and operator assignments.
  • Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
  • Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
  • Verified that drivers completed required safety training and attended quarterly driver safety meetings.
  • Monitored safe operations by conducting field safety audits.
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Transfer from bed to wheelchair from wheelchair to seat , to restroom to wheelchair transport vehicle

Education

RMA/CMA - Medical Assistant

Southern Technical College
Brandon, FL
08-2017

High School Diploma -

LEARY TECH
Tampa, FL
12-2014

CNA - CERTFIFIED NURSING ASSISTANT

LEARY TECH
TAMPA,FL
06-2007

Skills

  • EMR software-E-clinicals
  • Patient scheduling
  • Medical terminology
  • Vital signs monitoring
  • Patient management
  • Patient-focused care
  • HIPAA compliance
  • Simple dressings
  • Medical transcription
  • Complex Problem-solving
  • Customer service
  • Reliable team player

Certification

  • Certified Nursing Assistant (CNA)-#191513
  • Certified Medical Assistant (CMA)-#2837146
  • Florida Driver's License
  • CPR/AED Certification

Timeline

RMA/CMA

Lung Associates P.A
08.2019 - Current

RMA/CMA

Sunshine Pulmonary and Sleep Disorder
04.2018 - 08.2019

CNA-CONCIERGE CNA-TRANSPORTATION SUPERVISOR

SUNTOWERS
09.2011 - 12.2017

RMA/CMA - Medical Assistant

Southern Technical College

High School Diploma -

LEARY TECH

CNA - CERTFIFIED NURSING ASSISTANT

LEARY TECH

Similar Profiles

CREATE PROFILE
NANCY CAROLINE OLIVAR