Summary
Administrative professional with proven track record in overseeing office operations and ensuring smooth workflows. Adept at managing teams, coordinating schedules, and implementing efficient systems. Strong focus on team collaboration and achieving results. Highly organized, adaptable to changing needs, and skilled in problem-solving, communication, and multitasking.
Overview
18
18
years of professional experience
Work History
Secretary II
Montefiore Medical Center
04.2018 - Current
- Supervise business functions, including patient pre-registration, insurance verification, and prior authorizations to ensure operational efficiency
- Coordinate daily operational needs with vendors and ensure compliance with medical prerequisites for surgeries and procedures
- Collaborate with clinic leadership to support patient-centered care and streamline administrative tasks, improving overall patient cycle times and satisfaction
- Maintain operational oversight for critical equipment procurement and insurance authorization, supporting clinical staff
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Selected as a Subject Matter Expert (SME) for the OR Marketplace implementation at the Moses OR location.
Office Manager
Physiocare Physical Therapy
06.2007 - 02.2015
- Oversaw office operations, including scheduling, insurance verification, and staff supervision, ensuring smooth daily operations
- Managed financial reporting and analyzed clinic activity to identify areas for operational improvements and growth
- Trained and mentored staff to improve productivity and foster a positive work environment
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Associate of Applied Science - Office Administration And Technology
12-2025
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Spreadsheet management
- Office management
- Organizational skills
Languages
Spanish
Full Professional
Timeline
Secretary II - Montefiore Medical Center
04.2018 - Current
Office Manager - Physiocare Physical Therapy
06.2007 - 02.2015
Bronx Community College - Associate of Applied Science, Office Administration And Technology
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