Nancy J Zentz
Colorado Springs,United States
Summary
Vigilant security professional experienced in working independently to uphold tight security for facilities. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Fluent in Spanish with basic understanding of Spanish
. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional with 5 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
3
3
years of professional experience
Work History
Unarmed Security Officer
Allied
Colorado City, CO
12.2021 - Current
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Responded quickly to medical emergency involving collapsed patron.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Security Officer
Advantage Security
Colorado Springs, CO
07.2015 - 10.2017
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Checked and verified photo identification prior to granting facility access.
- Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Monitored and authorized entrance and departure of employees and visitors daily.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies weekly.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Secured doors in office and main building daily
Security Professional
Pinkerton
Colorado City, CO
06.2011 - 11.2011
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Monitored property and investigated areas of suspicion.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Communication/Business Mgt - Communications
InterMoutain College
Colorado Springs, CO08.1997
High School Diploma -
Coronado High School
Colorado Springs, CO06.1982
Skills
- Customer Service
- CPR Certified
- Detailed Activity Logs
- Crisis Management Plans
- Attentive and Observant
- Theft Prevention
- Employee and Visitor Screening
- CCTV Monitoring
- Detail-Oriented
- Incident Reporting
- Verbal and Written Communication
- Security Regulation Enforcement
- Federal and State Regulation Compliance
- Emergency Response
- De-escalation Techniques
- Honest and Ethical
- Team Leadership
- Tampering Detection
- Restricted Area Protection
- Cooperative Attitude
- Self-defense tactics
- Accident investigations
- Property patrol
- Report writing
- Safety and security
- Security camera monitoring
- Dispatch
- Communication
- Surveillance
- Superb surveillance skills
- De-escalation techniques
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Unarmed Security Officer
Allied
12.2021 - Current
Security Officer
Advantage Security
07.2015 - 10.2017
Security Professional
Pinkerton
06.2011 - 11.2011
Communication/Business Mgt - Communications
InterMoutain College
High School Diploma -
Coronado High School
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