Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nancy K White

Beulaville,NC

Summary

Proven skills in revenue cycle management for medical facilities. Proficient in reducing debt, collecting payments, and collaborating with insurance companies to resolve concerns. Talented communicator and practiced multitasker.

Overview

30
30
years of professional experience

Work History

Revenue Cycle Specialist II

Team Select Home Care
Knightdale, NC
11.2024 - 04.2025
  • Reviewed patient accounts to ensure accuracy and completeness of information.
  • Identified and corrected payment problems involving patients or third-party payers.
  • Monitored accounts receivables daily to determine appropriate follow-up action needed.
  • Contacted insurance providers to check patient coverage.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized insurance billing software to submit claims and track their status efficiently.

Billing Specialist

Pediatric Home Healthcare
Knightdale, NC
02.2023 - 10.2024
  • Collected, posted and managed patient account payments.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Generated periodic reports summarizing account balances and collection activities.
  • Generated detailed financial reports for management review.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Developed financial reports detailing accounts receivable aging status.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Provided support to other departments within the organization as needed.
  • Input statement information, reconciled accounts and resolved discrepancies.

Accounts Administrator

Professional Healthcare Resources Inc.
Knightdale, NC
01.2015 - 01.2024
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Developed processes for streamlining accounts administration tasks.
  • Researched discrepancies in accounts and prepared adjusting journal entries as needed.
  • Received and recorded cash, checks and transfers.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Managed accounts receivable and payable activities, including invoicing, payments, collections and reconciliations.
  • Maintained confidentiality of sensitive client information at all times.

Office Manager/ Area Business Office Manager

Kindred Healthcare Inc.
Zebulon, NC
10.1995 - 01.2015
  • Business Office Management processes to ensure all AR, payments, HR, and Contract Management are addressed in a timely and accurate manner. With 19 years of experience in healthcare facilities located in North Carolina, I am effective in working with medical billing, in addition to managing accounts receivable and collection efforts. I have succeeded in monitoring adjustments, refunds, recoupments, and appeals to confirm accurate accounts. I have been active in monitoring Medicaid pending accounts and performing monthly audits, including Patient Trust, Cash, Payroll, HR, and Adjustments.
  • Managed office inventory and placed new supply orders.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided training to new hires on office policies and procedures.

Education

Associate of Applied Science -

James Sprunt Community College
Kenansville, NC
08-1995

Skills

  • Claims processing
  • Payment reconciliation
  • Insurance verification
  • Accounts receivable management
  • Billing software
  • Financial reporting
  • Data entry
  • Multitasking capacity
  • Reliability
  • Financial accounting
  • Payment posting
  • Healthcare finance

References

References available upon request.

Timeline

Revenue Cycle Specialist II

Team Select Home Care
11.2024 - 04.2025

Billing Specialist

Pediatric Home Healthcare
02.2023 - 10.2024

Accounts Administrator

Professional Healthcare Resources Inc.
01.2015 - 01.2024

Office Manager/ Area Business Office Manager

Kindred Healthcare Inc.
10.1995 - 01.2015

Associate of Applied Science -

James Sprunt Community College

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