Summary
Overview
Work History
Education
Skills
Timeline
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NANCY L. GOMEZ

812 Maitland Dr. Bakersfield, Ca,CA

Summary

Accomplished Patient Access Services Representative with a proven track record at Kern Medical, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Expert in HIPAA compliance and data entry, with a strong ability to multitask and build relationships. Demonstrated success in improving office operations and patient registration processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Patient Access Services Representative II

Kern Medical
01.2024 - Current
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Posted payments and processed refunds.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.

Medical Receptionist

Clinica Sierra Vista
01.2019 - 07.2023
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Medical Receptionist

Kaiser Permanente
06.2005 - 12.2018
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

Foothill High School
501 Park Dr Bakersfield, Ca

Skills

  • Policy compliance
  • Data entry proficiency
  • Customer Service
  • Multitasking and Organization
  • HIPAA Compliance
  • Money Handling
  • Phone and Email Etiquette
  • Flexible Schedule
  • Patient Registration
  • Medical Terminology
  • Appointment Scheduling
  • Payment Processing
  • Patient identity verification

Timeline

Patient Access Services Representative II

Kern Medical
01.2024 - Current

Medical Receptionist

Clinica Sierra Vista
01.2019 - 07.2023

Medical Receptionist

Kaiser Permanente
06.2005 - 12.2018

High School Diploma -

Foothill High School

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NANCY L. GOMEZ