NANCY L. GOMEZ
812 Maitland Dr. Bakersfield, Ca,CA
Summary
Accomplished Patient Access Services Representative with a proven track record at Kern Medical, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Expert in HIPAA compliance and data entry, with a strong ability to multitask and build relationships. Demonstrated success in improving office operations and patient registration processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Patient Access Services Representative II
Kern Medical
1111 COLUMBUS ST. Bakersfield, Ca 93305
01.2024 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Posted payments and processed refunds.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Medical Receptionist
Clinica Sierra Vista
815 Martin Luther King Bakersfield, Ca 93305
01.2019 - 07.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Receptionist
Kaiser Permanente
3905 Stockdale Ave Bakersfield, Ca 93309
06.2005 - 12.2018
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Foothill High School
501 Park Dr Bakersfield, Ca Skills
- Policy compliance
- Data entry proficiency
- Customer Service
- Multitasking and Organization
- HIPAA Compliance
- Money Handling
- Phone and Email Etiquette
- Flexible Schedule
- Patient Registration
- Medical Terminology
- Appointment Scheduling
- Payment Processing
- Patient identity verification
Timeline
Patient Access Services Representative II
Kern Medical
01.2024 - Current
Medical Receptionist
Clinica Sierra Vista
01.2019 - 07.2023
Medical Receptionist
Kaiser Permanente
06.2005 - 12.2018
High School Diploma -
Foothill High School