Nancy L Tovar
Houston,TX
Summary
Professional Office Administrator with over 20 years in customer service and 15 years in dental office management and administration. Bilingual (English/Spanish). Skilled, professional, problem solver using positive decision-making skills and sound judgement to positively impact company success.
Known for optimizing patient flow and enhancing office productivity. Multi-tasking, teamwork, compassionate staff management.
Overview
12
12
years of professional experience
Work History
Office Manager/Administrator
Premier Dental Care
01.2018 - Current
- Serving as primary liaison between three general dentist, two speciality dentist, two front desk staff and three to five registered dental assistants, and patients, ensuring seamless communication and efficiency.
- Providing professional front desk duties, data entry, and administrative responsibilities in a high-volume environment.
- In charge of creating patient chart, retrieving from patient records and submitting all documentation to insurance providers for GA and OS pre-authorizations
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Front Desk Associate
Royal Dental
05.2015 - 01.2018
- Acted as the sole bilingual (Spanish/English) customer service representative.
- Managed multi-line phone system, scheduling 20 to 30 patient appointments, and verifying 20 or more insurances daily.
- Provided front desk reception, assisting patients with inquiries to ensure smooth operations and client satisfaction.
Office Manager/Administrator
East Houston Dental Care
10.2013 - 11.2014
- Supervised office efficiency, managing staff hiring, training, and termination processes.
- Increased patient flow by 600% and contributed to financial growth from $40K to over $100K within a year.
- Increasing patient flow going from three day work week to six day work week including pediatric dentistry and oral surgery within a year.
- Credentialing new associates with private insurances and Texas medicaid, CHIP, MCNA and Dentaquest
- Managed and motivated employees to be productive and engaged in work.
Education
Registered Dental Assistant - Registered Dental Assistant
Texas State Board of Dental Examiners
Houston, TX03-2006
Skills
- Bi-Lingual
Fluent in English/Spanish - Strong communication skills
- Customer service
- Detail-oriented data management
- Open Dental Data Entry
- Telephone etiquette proficiency
- Patient relations specialist
- Problem-solving
- Multitasking Abilities
Timeline
Office Manager/Administrator
Premier Dental Care
01.2018 - Current
Front Desk Associate
Royal Dental
05.2015 - 01.2018
Office Manager/Administrator
East Houston Dental Care
10.2013 - 11.2014
Registered Dental Assistant - Registered Dental Assistant
Texas State Board of Dental Examiners
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