Summary
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Work History
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NANCY MAE

NANCY MAE

Anderson,CA

Summary

Business Owner, Operations Manager and Transportation Routing Specialist in fast-paced Logistics Industry. Abundance of knowledge in distribution routing, labor planning, employee development, analyzing data to meet SMART goals, while ensuring compliance with FMCSA / DOT regulations. Results-driven Transportation Services Manager committed to bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Excellent multitasking, organizational and project management skills. Analytical thinker with superior work ethic.

Skills

  • Video Conferencing Software
  • Route Planning / Dispatching
  • Complex Problem-Solving
  • Analytic Tools and Methods
  • Data Research and Compilation
  • FMCSA Regulation & DOT Law savvy
  • Administrative Support Specialist
  • Customer Needs Assessments
  • Vendor Communication
  • Fleet Preventive Maintenance
  • Performance Management
  • Communication Skills
  • Meeting Agenda Preparation
  • Microsoft Office
  • Performance Review Management
  • Process Improvement
  • Schedule Management
  • Bookkeeping and Basic Accounting
  • Administration Management
  • Logistics and Schedule Management
  • Travel Arrangement Coordination
  • Filing
  • Correspondence and Memos
  • Executive Support
  • Proper Phone Etiquette
  • Employee Training
  • Sage 50 US Proficiency
  • Business Correspondence
  • Office Supplies and Inventory
  • Excel Spreadsheets
  • AR/AP
  • Company Event Coordination
  • Maintain Filing Systems
  • Performance Improvement
  • Interpersonal Communications
  • Office Administration
  • Self Starter
  • Workflow Improvements
  • Conflict Management
  • Report Analysis
  • Supply Chain Improvement
  • Quarterly Reviews
  • Resolving Shipping and Delivery Problems
  • Vendor Management
  • Cost Control
  • Fleet Dispatching
  • Safety Regulations Implementation
  • Continuous Improvement Projects
  • Safety Management
  • Schedule Control
  • Staff Development
  • Web-Based Logistics Information Systems
  • Profit and Loss Management
  • Coordinate Transportation
  • Daily Operations Management
  • Distribution and Warehousing
  • Billing Systems
  • Route Optimization
  • Logistics Processes
  • Supply Chain Solutions
  • Incoming Shipments Review
  • Complaint Investigation and Resolution
  • Hazardous Material Tracking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History

Executive Assistant

Emergent 3D, LLC.
02.2023 - Current
  • Greet arriving visitors, determine nature of visit then direct individuals to appropriate destinations.
  • Screen calls and emails and initiate actions to respond or direct messages for 4 CEO's.
  • Manage executive calendars, schedule meetings, appointments, and coordinate travel arrangements to optimize time.
  • Handle administrative support, catering, agendas, and travel arrangements for marketing events.
  • Develop and maintain electronic filing systems to facilitate easy access to information, including Invoices, Statements, and HR documents.
  • Perform significant data entry, daily, for A/P & A/R using SAGE, track credit card purchases, automatic debits, ACH transactions, and reconciliation banking accounts.

Operations Manager

Compliance Associates, Inc,
08.2022 - 12.2022
  • Quickly adapted to new areas of Transportation, Federal Regulation and Consortium Programs.
  • Collected 10-45 Breathe and Urine samples daily, secured for lab distribution analysis.
  • Oversaw FMCSA and DOT compliance for over 500 commercial transportation employees company files.
  • Monitored Federal regulations and performed investigative research on updates for distribution to clients & office staff.
  • Improved data entry process of clients, employees, FMCSA Clearinghouse, and driver files audits.

Freight Operations Supervisor

XPO Logistics, LLC
12.2011 - 07.2022
  • Navigate various PC software simultaneously: Samsara, Coupa, Concur, M5, Pull-Notice, (Driver permits and licensing), Sedwig, Access, PowerPoint, Microsoft Word, Excel, Outlook, & TEAMS.
  • Use SAMSARA Driver on-road communications software focused on performance improvement of routing evaluations and dispatch board, review E-DVIR's & E-Logs, match unassigned miles driven, investigate DOT HOS violations and analyze safe driving camera events.
  • Through strategic planning, restructured city transportation routing, optimized labor needs to decrease overtime, improve customer satisfaction, and increase delivery by noon & back by 5 PM distribution services performance goals.
  • Analyze Inbound tonnage, build efficient transportation routing of 10-13 pups, and adjust labor usage appropriately within 2-hour time limit.
  • Review “Shipment VS Labor” data report to adjust personnel staffing, finalize routing & ensure Line-Haul runs were accurate.
  • Coordinated routing dispatch for 3 transportation service centers (including surrounding areas of Chico, Eureka, and Redding) to accomplish daily delivery requirements.
  • Responsible for presenting product Roll-Out via Zoom or by traveling to other distribution centers, performs periodic wellness check to ensure successful launch of marketing promotion.
  • Tracked employee attendance, addressing repeat problems quickly to prevent long-term habits.
  • Oversaw transportation warehouse personnel and dock efficiency at 3 distribution centers daily.
  • Scheduled preventive maintenance of forklifts with outside repair vendor to prevent breakdowns.
  • Coordinate fleet preventive maintenance (dry/wet) and submit Work Order invoicing for payment.
  • Organized transfer of fleet vehicles between distribution centers, update licensing & permit books.
  • Rectify fleet fuel reports, ensuring all receipts were accounted for and filed electronically.
  • Performs monthly safety training presentations at other Transportation Distribution Centers.
  • Build positive relationships with customers through surveys emphasizing teamwork and mutual respect. Handled problematic clients and vendors to maintain excellent customer service.
  • Provide account accuracy to Account Executive by auditing pricing data and applying correct discount rate (special services, frequency, and volume while maintaining company profit balance)

Armed Security Guard II /Supervisor

Chenega Security And Protection Services
11.2008 - 10.2013
  • Supervised team of 15 security personnel, managed schedules and evaluated safety compliance.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Maintained regular patrols of facility to detect and deter security threats.
  • Recorded activities in post logs with detailed accounts of occurrences.
  • Prepared and submitted incident reports to keep management informed of suspicious activity.

Business Owner/Supervisor of Operations

DHL Express Logistics, Dba M&M Wright Trucking
09.1997 - 07.2008
  • Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews, and completed bi-weekly payroll for 26 employees.
  • Enhanced operational performance and reduced labor expenses by optimizing routing.
  • Managed operational standards by motivating employees to maximize team productivity targets.
  • Evaluated team member performance, provided feedback, implemented CAP when needed.
  • Outsourced "beyond" services to save labor and equipment costs and align with company budget.

Quote

If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen

Education

Bachelor of Science - Business Administration, Management

Colorado Technical University
Colorado Springs, CO
06.2018

Associate of Arts - Accounting, Bookkeeping

Stratford Career Institute
Washington, DC
08.2001

Overview

26
26
years of professional experience

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