Summary
Overview
Work History
Education
Skills
References
Community Service Interests
Occupational Licenses And Certifications
Accomplishments
Affiliations
References
Timeline
Generic

Nancy N. Hartless

Buena Vista,VA

Summary

Skillful and proficient office administrative assistant with 40 years of experience, excellent organizational skills, and a quick study. I can work in a busy environment with co-workers and the public. I have experience in various fields of business, including positions in the areas of media management, non-profit organizations, funeral planning, the public school system, and rentals/sales. Proficient with the following programs: Microsoft Office 360, Microsoft Word, Excel, Database, Adobe programs, QuickBooks, Smead, and Avery. Friendly and amicable with strong interpersonal skills.

Overview

26
26
years of professional experience

Work History

On-Site Park Manager

Roseland Communities- Crestview MHC
Buena Vista, VA
11.2022 - Current
  • Managed park operations and maintenance for the community.
  • Developed and implemented safety protocols for residents' protection and safety.
  • Ensured compliance with environmental regulations through regular assessments.
  • Facilitated communication between community members.
  • Monitored security of park grounds to protect against vandalism or other illegal activities.
  • Implemented policies, procedures, and safety regulations to ensure a safe environment for residents.
  • Addressed issues related to residents' complaints in a timely manner while maintaining high levels of compliance with the rules.
  • Created detailed reports on violations, water meter readings, and maintenance requirements.

Office Manger

Stone Church
Buena Vista, VA
03.2022 - Current
  • Managed daily office operations to ensure smooth workflow and efficiency.
  • Coordinated schedules and meetings for staff and volunteers at the church.
  • Maintained church records, ensuring accuracy and compliance with regulations.
  • Developed relationships with vendors for supplies and services crucial to operations.
  • Handled correspondence, addressing inquiries from church members and visitors promptly.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

EVS II

Rockbridge Community Carilion Hospitall
Lexington, Virginia
06.2022 - 10.2024
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with patients requests and answered questions to improve satisfaction.

Site Screening Representative

ROCKBRIDGE COMMUNITY CARILION HOSPITAL
Lexington, VA
02.2021 - 05.2022
  • I have been a Site Screener since February 2021; my hours have been during the days, nights, and weekends.
  • I have strong customer service and communication skills.
  • Effective interpersonal and teamwork skills.
  • Hospitable personality, calmness, tact, diplomacy, and professionalism in handling all situations.
  • Ability to use a computer terminal to access information, and proficiency in office equipment.
  • I have successfully completed orientation and training.
  • I am very dependable, accessible, and available for on-call.
  • I follow the guidelines and procedures for the use of personal protective equipment (gown, mask, gloves, etc.). as required.

Receptionist

HOLLANDS GENERAL CONTRACTORS
Lexington, VA
01.2016 - 01.2021
  • Responsible for performing various administrative tasks, including managing telephone inquiries, organizing, and maintaining records.
  • Manage appointment scheduling, and greet customers and visitors.
  • Administrative duties include answering phones, filing, faxing, emailing, calculations of accounts, etc.

Director of Student Affairs and Treasurer

LEONARD EDUCATION ORGANIZATION (LE.0)
Buena Vista, VA
01.2015 - 01.2019
  • Assist students with various tasks, including tuition, health insurance, and travel arrangements.
  • Maintain financial records, including bookkeeping, bank deposits, and records.
  • File federal and state reports, including payroll taxes, 990 non-profit taxes, and mail distribution.
  • Provide general support services for staff and students.

Business Office Manager

MARINER MEDIA INC.
Buena Vista, VA
01.2015 - 01.2016
  • Responsible for performing various administrative tasks, including managing telephone inquiries, organizing, and maintaining records.
  • Prepare and process payroll, invoices, and complete data entry in QuickBooks.
  • Manage appointment scheduling, and greet customers and visitors.

Administrative Assistant

HOPE FUND
Lexington, VA
01.2012 - 01.2015
  • Responsible for planning and coordination of administration for a non-profit organization.
  • Maintained financial records, including bookkeeping, bank deposits, and records.
  • Managed documentation and mail distribution.
  • Provided general office support services.

Administrative Assistant

BUENA VISTA CITY PUBLIC SCHOOLS
Buena Vista, VA
01.2007 - 01.2009
  • Prepared various reports, and maintained student files and records.
  • Assisted with the gathering of SOL testing information.
  • Maintained student progress reports, and quarterly medical reports.
  • General office duties, including mailings, phone correspondence, and producing pamphlets for the Blues Education Foundation.
  • Occasionally called upon to support the School Board Office.

Transportation Administrative Assistant

BUENA VISTA CITY PUBLIC SCHOOLS
Buena Vista, VA
01.2000 - 01.2007
  • I was hired as a part-time secretary and was promoted to a full-time Administrative Assistant for the Transportation Department.
  • Duties included billing and invoicing, scheduling student field trips and bus routes, preparing state and federal reports, management of fuel costs, and general secretarial tasks.
  • Licensed School Bus Driver, CDL Class B, with Passenger and School Bus endorsements.

Education

Completed one year - Business Management

Southern Seminary Junior College
Buena Vista, VA

Skills

  • Microsoft Office 365
  • Microsoft Word
  • Excel
  • database
  • Adobe programs
  • QuickBooks
  • Smead file program
  • Avery program
  • Office management
  • Managing deadlines
  • Administrative skills
  • File maintenance
  • scheduling
  • Communications
  • driver and delivery

References

Professional References: 

Steve Baldridge, 540-261-3055  

Landon Camper,  540-460-7096 VMI Crozet Dining Hall 

 Susie Trimble, 540-461-1299- Jr Warden Christ Episcopal Church

Cathy Morris-Operations Manager, Roseland Communities, 434-760-1994

Clay Robins-Regional Property Manager- Roseland Communities, 804-929-3219

Personal References:

Bill Newcomer, 540-570-5796, Father

Amanda Hite,540-460-0154, Daughter

Jeff Hite, 540-460-4109, Son in law

Reference letters available upon request.

Community Service Interests

  • Volunteer my time at Christ Church as a Vestry member, Altar Guild, head of Kitchen, Church Secretary for over 15 yrs, and Sr Warden of church.
  • Volunteer at Mt View Elementary as a PawParent Committee for 6 yrs.
  • Hoofbeats Therapeutic Riding Center - help with fundraising, preparing forms etc.
  • Buena Vista Arts Council Board of Directors member, Treasurer of the Buena Vista Arts Council.
  • Help Non-Profit organizations with information on bookkeeping, State and Federal forms that need to be filed, requirements of protocol and regulations for their Non-Profits.

Occupational Licenses And Certifications

  • Notary, Commonwealth of Virginia, 03/31/26
  • Class B CDL School Bus, VA DMV, 03/31/28

Accomplishments

  • School Bus Safe Driving Award from the Governor's office.
  • Worship Leader, Eucharistic Minister, in my church.
  • Survived Breast Cancer

Affiliations

Organize and help with weddings, parties,etc.

I enjoy watching my grandson playing football , fundraising

References

References available upon request.

Timeline

On-Site Park Manager

Roseland Communities- Crestview MHC
11.2022 - Current

EVS II

Rockbridge Community Carilion Hospitall
06.2022 - 10.2024

Office Manger

Stone Church
03.2022 - Current

Site Screening Representative

ROCKBRIDGE COMMUNITY CARILION HOSPITAL
02.2021 - 05.2022

Receptionist

HOLLANDS GENERAL CONTRACTORS
01.2016 - 01.2021

Director of Student Affairs and Treasurer

LEONARD EDUCATION ORGANIZATION (LE.0)
01.2015 - 01.2019

Business Office Manager

MARINER MEDIA INC.
01.2015 - 01.2016

Administrative Assistant

HOPE FUND
01.2012 - 01.2015

Administrative Assistant

BUENA VISTA CITY PUBLIC SCHOOLS
01.2007 - 01.2009

Transportation Administrative Assistant

BUENA VISTA CITY PUBLIC SCHOOLS
01.2000 - 01.2007

Completed one year - Business Management

Southern Seminary Junior College

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Nancy N. Hartless