Hi, I’m
Nancy Nguyen
Medical Assistant
Silver Spring,MD
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
7
years of professional experience
2
years of post-secondary education
3
Languages
Work History
Primecare MedicineSilver Spring, MD
Lead Medical Assistant & Scribe
11.2021 - Current
Job overview
- Prepared and administered medications to alleviate patient symptoms.
- Obtained and documented medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs, spirometry and other tests based on patient presentation in office.
- Selected appropriate ICD-10 and CPT codes for records.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Implemented care and efficiency improvements to support and enhance office operations.
- Created digital mapping to capture data-points to meet patient's gaps-in-care.
- Trained new providers and staff how to use EMR to maximize EMR system and improve efficiency of documentation.
Primecare MedicineSilver Spring, MD
Practice Manager
08.2022 - 01.2023
Job overview
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated schedules and timelines for office events.
- Conducted weekly staff meetings, and performance reviews and updated and trained providers on system and workflow changes.
Beltsville Foot & Ankle CenterBeltsville, MD
Medical Assistant
08.2020 - 10.2021
Job overview
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared patients for procedures by taking pre/post-operative x-rays, removed sutures, and changed wound dressings for surgical patients.
First Call Urgent CareGambrills, MD
Remote Medical Assistant
07.2020 - 07.2020
Job overview
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments, registered patients virtually.
- Learned and utilized EMR (NextGen) to input patient data.
Endocrine And Metabolic Consultants Rockville, MD
Clinical Research Coordinator
05.2018 - 06.2019
Job overview
- Followed informed consent processes and maintained records.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Gathered, processed, and shipped lab specimens.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Proven ability to learn quickly and adapt to new situations.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
Coldstone CreameryBethesda, MD
Assistant Manager
06.2016 - 04.2018
Job overview
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
University of MarylandCollege Park
Bachelor of Science from Public Health Science
05.2016 - 05.2018
University Overview
- Dean's List
Montgomery CollegeRockville, MD
No Degree from Life Science And Post Bacc
05.2001
University Overview
- Dean's Lists for Multiple Semesters
Skills
Medical office administration
Timeline
Practice Manager
Primecare Medicine
08.2022 - 01.2023
Lead Medical Assistant & Scribe
Primecare Medicine
11.2021 - Current
Medical Assistant
Beltsville Foot & Ankle Center
08.2020 - 10.2021
Remote Medical Assistant
First Call Urgent Care
07.2020 - 07.2020
Clinical Research Coordinator
Endocrine And Metabolic Consultants
05.2018 - 06.2019
Assistant Manager
Coldstone Creamery
06.2016 - 04.2018
University of Maryland
Bachelor of Science from Public Health Science
05.2016 - 05.2018
Montgomery College
No Degree from Life Science And Post Bacc
05.2001
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