Hi, I’m
Nancy Nguyen
Medical Assistant
Silver Spring,MD
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
7
years of professional experience
2
years of post-secondary education
3
Languages
Work History
Primecare MedicineSilver Spring, MD
Lead Medical Assistant & Scribe
11.2021 - Current
Job overview
- Prepared and administered medications to alleviate patient symptoms.
- Obtained and documented medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs, spirometry and other tests based on patient presentation in office.
- Selected appropriate ICD-10 and CPT codes for records.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Implemented care and efficiency improvements to support and enhance office operations.
- Created digital mapping to capture data-points to meet patient's gaps-in-care.
- Trained new providers and staff how to use EMR to maximize EMR system and improve efficiency of documentation.
Primecare MedicineSilver Spring, MD
Practice Manager
08.2022 - 01.2023
Job overview
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated schedules and timelines for office events.
- Conducted weekly staff meetings, and performance reviews and updated and trained providers on system and workflow changes.
Beltsville Foot & Ankle CenterBeltsville, MD
Medical Assistant
08.2020 - 10.2021
Job overview
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared patients for procedures by taking pre/post-operative x-rays, removed sutures, and changed wound dressings for surgical patients.
First Call Urgent CareGambrills, MD
Remote Medical Assistant
07.2020 - 07.2020
Job overview
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments, registered patients virtually.
- Learned and utilized EMR (NextGen) to input patient data.
Endocrine And Metabolic Consultants Rockville, MD
Clinical Research Coordinator
05.2018 - 06.2019
Job overview
- Followed informed consent processes and maintained records.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Gathered, processed, and shipped lab specimens.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Proven ability to learn quickly and adapt to new situations.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
Coldstone CreameryBethesda, MD
Assistant Manager
06.2016 - 04.2018
Job overview
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
University of MarylandCollege Park
Bachelor of Science from Public Health Science
05.2016 - 05.2018
University Overview
- Dean's List
Montgomery CollegeRockville, MD
No Degree from Life Science And Post Bacc
05.2001
University Overview
- Dean's Lists for Multiple Semesters
Skills
Medical office administration
EMR / EHR
Patient Schedulingraining
Simple dressings
Laboratory maintenance
Case management
Medical Records Management
CPR
Patient-focused care
Payment collection
Medical billing and coding
EMR training
EKGs
Spirometry
Autoclaving glassware
Administering injections
Policy and procedure modification
Staff Management
Bookkeeping
Database administration
Excellent Communication
Timeline
Practice Manager
Primecare Medicine
08.2022 - 01.2023
Lead Medical Assistant & Scribe
Primecare Medicine
11.2021 - Current
Medical Assistant
Beltsville Foot & Ankle Center
08.2020 - 10.2021
Remote Medical Assistant
First Call Urgent Care
07.2020 - 07.2020
Clinical Research Coordinator
Endocrine And Metabolic Consultants
05.2018 - 06.2019
Assistant Manager
Coldstone Creamery
06.2016 - 04.2018
University of Maryland
Bachelor of Science from Public Health Science
05.2016 - 05.2018
Montgomery College
No Degree from Life Science And Post Bacc
05.2001