Nancy S. Sarpong
Buford,GA
Summary
Experienced project manager with a proven track record in successfully leading a wide range of projects, including infrastructure, software development, and ERP implementation. Proficient in program management, adept at coordinating efforts between business and technical teams, and recognized for enhancing relationships through effective cross-functional collaboration and compliance knowledge. Additionally, I bring substantial experience in Agile Project Management, demonstrating a profound understanding of Agile methodologies, Scrum principles, as well as proficiency in waterfall methodologies and the various phases of the Software Development Life Cycle (SDLC).
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program/IT Project Manager
Bank Of America, New York, NY
Buford, GA
11.2022 - Current
- Successfully managed end-to-end project delivery for diverse initiatives whiles ensuring alignment with strategic goals and delivering significant organizational change.
- Supervised and coordinated more than 25 workstreams with budgets exceeding $1.6 million each, fostering seamless collaboration and efficient resource utilization.
- Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
- Implemented Agile methodology, introducing burndown charts, velocity tracking, and task breakdowns to streamline project execution and reduce release time by over 50%.
- Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
- Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
Enterprise/Infrastructure Project Manager
Synovus Financial Corporation
Columbus, GA
11.2020 - 10.2022
- Successfully managed multiple project portfolios across diverse departments, ensuring project expectations were met and delivering measurable business value.
- Oversaw Cloud Migration projects, effectively reducing operational costs by 30% while enhancing scalability and performance.
- Directed data center migrations, network enhancements, and certifications, ensuring minimal disruption to business operations.
- Manged critical infrastructure projects with budgets exceeding $6.5 million, leading cross-functional teams to successful project outcomes
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Developed and maintained a comprehensive project schedule to track progress against timelines.
IT Project Manager
FIS Global
Atlanta, GA
03.2018 - 10.2020
- Led medium to large-scale projects focused on new product launches and PCI compliance ensuring adherence to regulatory standards and industry best practices.
- Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
- Utilized ITIL processes for structured incident and problem management, minimizing service disruptions and ensuring timely resolution of issues.
- Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments.
- Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project.
- Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
- Established procedures for monitoring system performance post-implementation.
- Documented all processes involved in implementing IT projects according to industry standards.
Program/IT Project Manager
Blue Cross Blue Shield of Massachusetts
Massachusetts, Bos
05.2016 - 02.2018
- Managed mid to large-scale projects across multiple business areas, ensuring successful project delivery within scope, budget, and timeline constraints.
- Facilitated essential project meetings for Agile execution, ensuring effective communication, collaboration, and problem-solving among team members.
- Supported vendor management processes and monitored performance to ensure optimal resource allocation and project success.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments.
Project Manager
Fiserv
Alpharetta, GA
02.2015 - 04.2016
- Established project governance structures and success criteria, providing clear guidelines for project execution and decision-making processes.
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
- Led meetings with internal team members, consultants and contractors.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Maximized cost-productivity of projects through value engineering processes to assess methods, materials and means.
MSP Project Manager
Anthem Inc
Phoenix, AZ
03.2013 - 01.2015
- Leveraged Agile expertise for successful implementation of Medicaid projects, delivering complex solutions to support State government health and human service programs.
- Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
- Collaborated with healthcare professionals to enhance service quality and efficiency, driving positive outcomes for healthcare delivery and patient care.
- Produced comprehensive progress reports and proposals, ensuring stakeholders were informed and engaged in project decision-making processes.
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Education
Bachelor of Arts - Business Administration, Major in Banking and Fina
Methodist University 2011
Fayetteville, NC06-2011
MBA - Business Administration Project Management
Strayer University
Washington, DC06-2011
Skills
- Knowledgeable in JIRA
- Knowledgeable in Clarity PPM, Quick base PPM, SQL DBA
- Experience in Change Management and Budgeting
- Experience with Agile and Kanban Software Development
- Expert in MS Project, Smartsheet Jira and Excel etc
- Knowledgeable in ServiceNow, Microsoft SharePoint, WBS chart Pro
- Understanding of ETL processes and tools
- Understanding of Project and Program Management principles and disciplines
- Understanding of Enterprise Program Office principles and disciplines
- Microsoft suite (Word, Excel PowerPoint, Access)
Certification
- CompTIA Security+ ce
- SQL DBA Trained
- Cyber Security Trained
- Certified Scrum Master
- ITIL foundations certification
Timeline
Program/IT Project Manager
Bank Of America, New York, NY
11.2022 - Current
Enterprise/Infrastructure Project Manager
Synovus Financial Corporation
11.2020 - 10.2022
IT Project Manager
FIS Global
03.2018 - 10.2020
Program/IT Project Manager
Blue Cross Blue Shield of Massachusetts
05.2016 - 02.2018
Project Manager
Fiserv
02.2015 - 04.2016
MSP Project Manager
Anthem Inc
03.2013 - 01.2015
Bachelor of Arts - Business Administration, Major in Banking and Fina
Methodist University 2011
MBA - Business Administration Project Management
Strayer University
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