Nancy Smith
Youngstown,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Business Analyst
Anthem Blue Cross And Blue Shield
08.2016 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Generated ad-hoc reports to evaluate specific business requirements.
- Able to do test claims to ensure processing correctly.
- Work with other teams to ensure issue gets resolved in a timely manner.
- Able to pull a claims impact report and assign to correct team for correct processing
Customer Service Representative
Anthem Blue Cross And Blue Shield
12.2014 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
GED -
South High School
Youngstown, OHSkills
- Data Analysis
- Test case scenarios
- Customer Needs Assessment
- Web-based reporting tools
- Business Analysis
- Data and Analytics
- Documentation
- Customer Communication
- Claim Processing
- Claim Testing
- WGS
Timeline
Business Analyst
Anthem Blue Cross And Blue Shield
08.2016 - Current
Customer Service Representative
Anthem Blue Cross And Blue Shield
12.2014 - 08.2016
GED -
South High School
Similar Profiles
Tonya Y. Perkins, MD, MS, FACOGTonya Y. Perkins, MD, MS, FACOG
Medical Director, Commercial Health Benefits, East Region at Anthem Blue Cross and Blue ShieldMedical Director, Commercial Health Benefits, East Region at Anthem Blue Cross and Blue Shield
Evelyn NtumyEvelyn Ntumy
Nurse Case Manager SNR at Anthem Blue Cross and Blue ShieldNurse Case Manager SNR at Anthem Blue Cross and Blue Shield
Dianne MooreDianne Moore
Member Services at Anthem Blue Cross And Blue ShieldMember Services at Anthem Blue Cross And Blue Shield
Nicole RowlesNicole Rowles
Customer Care Rep III/Subject Matter Expert at Elevance Health, Anthem Blue Cross and Blue ShieldCustomer Care Rep III/Subject Matter Expert at Elevance Health, Anthem Blue Cross and Blue Shield
Tyler CardonaTyler Cardona
Primary Teacher at Stambaugh Charter AcademyPrimary Teacher at Stambaugh Charter Academy