Nancy V. Jackonis, M. Ed.
Manassas,VA
Summary
Experienced Director of Operations proficient in managing educational operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Department Chair | Director of Operations
Fairfax County Public Schools
Alexandria, Virginia
02.2020 - Current
- Worked collaboratively with functional leaders across 5 departments to implement new procedures and corrective actions to improve quality of proposals by 80%.
- Defined, implemented and revised operational policies and guidelines to confirm federal, state, and county regulatory compliance thereby reducing number of contested proposals by 50%.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored budget and utilized operational resources to reduce costs by 80%.
- Achieved team goals through formalized training plans, coaching and performance management.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Set team and individual KPIs and provided regular, actionable feedback.
- Assisted in recruiting, hiring and training of 10+ team members.
- Directed 10 management meetings annually to enhance collaboration and maintain culture based on trust and group problem-solving.
- Trained 10+ new employees on proper protocols and customer service standards.
- Managed, trained and motivated 25 teachers and 10 instructional assistants to continuously improve knowledge and abilities in Education field.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service resulting in 80% reduction in customer complaints.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class educational work.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted team member productivity by over 50% by enhancing performance monitoring and instituting motivational approaches.
- Developed and optimized organizational systems to boost efficiency by 80% and keep operations scalable and agile for changing demands.
- Provided exceptional customer service to customers, increasing customer loyalty by 80%.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using interpersonal communication and conflict resolution.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Department Chair
Fairfax County Public Schools
Annandale, Virginia
09.2017 - 02.2020
- Organized and allocated resources required to meet needs of 80 students 13 instructors and 16 support staff.
- Facilitated development of program structure within classrooms to formulate and implement annual goals.
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Met coverage goals by setting effective schedules and delegating work to individual instructors.
- Acquired grants and other sources of funding for educational programs and projects and drafted proposals and agreements to support proper allocation.
Special Education Teacher | Instructional Designer
Fairfax County Public Schools
Burke, VA
09.2014 - 06.2017
- Trained, advised, and guided team of 7 teachers in instructional best practice as Academic Team Lead.
- Created and managed 50+ proposals to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Completed intensive leadership training and provided training to colleagues on assistive technology.
Education
Master of Education -
College of William And Mary
Williamsburg, VABachelor of Arts - English
Bucknell University
Lewisburg, PASkills
- Motivational People Management
- Oral and Written Communication
- Talent Acquisition and Onboarding
- Strategic Vision
- Process Improvement
- Culture Transformation
- Interdepartmental Cooperation
- Process Planning and Streamlining for Continuous Improvement
- Resource Allocation
- Customer Service
- Conflict Resolution
- Independent Thinking and Solid Judgement
Certification
Postgraduate Professional License - Virginia Department of Education
Timeline
Department Chair | Director of Operations
Fairfax County Public Schools
02.2020 - Current
Department Chair
Fairfax County Public Schools
09.2017 - 02.2020
Special Education Teacher | Instructional Designer
Fairfax County Public Schools
09.2014 - 06.2017
Master of Education -
College of William And Mary
Bachelor of Arts - English
Bucknell University
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