NANDA K PARAMASIVAN
Dallas,USA
Summary
Dynamic ServiceNow Architect with a proven track record at TTI, Inc., excelling in ITIL processes and API integration. Spearheaded the implementation of critical applications, enhancing operational efficiency and team collaboration. Adept at workflow automation and leading cross-functional teams to achieve impactful results in diverse environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ServiceNow Architect/Manager
TTI, Inc.
Fort Worth, TX
03.2019 - Current
- Implemented ITSM and Strategic Portfolio Management Applications for North America, Europe, and Asia regions.
- Integrated ServiceNow with Oracle Fusion Procurement Application and DeviceNow using Scripted REST API.
- Integrated ServiceNow with DocuSign for the Global Authorization.
- Implemented scoped application called Disaster Recovery Process and integrated with Microsoft Team using Integration Hub to communicate to multiple groups through Service Requests.
- Implemented Safe Workplace Application to promote a safe return to work of all TTI employees.
- Implemented scoped application called International Material Data System (IMDS) which is an active tool that aids all suppliers in the supply chain to register material data for all components.
- Implemented scoped application called Production Part Approval Process (PPAP) which is used in the supply chain for establishing confidence in suppliers and their production processes.
- Migrated to Employee Center from Service Portal.
- Implemented Mobile Agent for Managers to approve the tasks.
- Configured ServiceNow discovery and the mid server in discovering and populating the ServiceNow CMDB.
- Developed a new employee onboarding App that is integrated with active directory.
- Lead the Offshore ServiceNow Team
- Environment: Service Portal, Catalog Builder, CMDB, Discovery, MID Server, Integration Hub, Mobile Studio, Client Scripts, Business Rules, UI Policies, Flow Designer, Workflows, Access Control
ServiceNow Architect
OVHcloud
Farmers Branch, TX
05.2018 - 02.2019
- Implemented, documented, and maintained the ServiceNow instance to meet specific business needs to support ITIL and business processes.
- Automated process to pull the order data from Agora system to ServiceNow using Scripted REST API.
- Integrated ServiceNow with status.io to forward the critical incident to status.io pages.
- Worked on the integration of ServiceNow with PagerDuty using REST API and Webhooks processor, integrated Incident and Service catalog modules.
- Integrated Zuora tool with ServiceNow using Email Integration I.e., Inbound actions scripting.
- Customized calendar module to allow user to create and view the schedule based on the user’s group.
- Created change moratorium to restrict changes to being implemented inside a specific period.
- Efficiently planned the London upgrade of ServiceNow instances in OVH US.
- Environment: Service Portal, Service Catalog, CMDB, Client Scripts, Business Rules, UI Policies, Workflows, Access Control, JavaScript, Jelly, AngularJS, PagerDuty, status.io
ServiceNow Lead
Rent-A-Center
Plano, TX
12.2015 - 04.2018
- Efficiently planned the Geneva, Istanbul, Jakarta, and Kingston upgrades of ServiceNow instances in Rent-A-Center.
- Successfully implemented the Problem, Change and Service Catalog modules.
- Lead the Offshore ServiceNow Team.
- Implemented ServiceNow Mobile App.
- Integrated ServiceNow with ADCom's ADNet Ticketing System using REST API.
- Customized Incident, Problem, Change and Service catalog modules using Business rules, Script Includes, Client Scripting, Workflows and Email Notifications.
- Integrated ServiceNow with MDM using Mid Server.
- Preparing Implementation Plan for every release in ServiceNow and provide walkthrough to the entire team to execute the steps.
- Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards.
- Redesigned the Employee Self Service (ESS) portal from Content Management System (CMS) to Service Portal to create incident tickets without ITIL License.
- Involved in various automation initiatives, development, and implementation.
- Created complex workflow like Employee Onboarding, Staff Transfer, Termination, Store Opening and Closing etc.
- Environment: Service Portal, Service Catalog, CMDB, Client Scripts, Business Rules, UI Policies, Workflows, Access Control, LDAP, JavaScript, Jelly, AngularJS
Lead Developer
ATOS
Mason, OH
05.2008 - 04.2015
- Customized Incident Management module using Business Rules, UI Policies, and Access control Lists etc. in ServiceNow tool.
- Worked on identifying the users, roles, groups, Access Control List, categories and following the ITIL standards while designing these solutions.
- Created scheduled job to move the user’s data from FTP server to ServiceNow using Import Set.
- Worked on Report, dashboard designing in ServiceNow tool.
- Designed and developed Service desk web application using Struts framework for customers like Nike, Siemens, TW Telecom, New York Blood Center, Citizen Financial Group, etc.
- Consumed Web Services (SOAP and Rest) for our contact load process.
- Architected Oracle PLSQL procedures and Standalone Java programs for Integration between Amdocs CRM system and Middleware (TIBCO).
- Configured Web server (IIS) and SMTP on Windows (DMZ) servers and Application Server (WebLogic) on UNIX server.
- Environment: ServiceNow, ITIL, Java, JSP, CSS, JavaScript, JQuery, XML, Struts, Hibernate, Apache, WebLogic Server, IIS Server, UNIX, Windows 2000, Oracle, PLSQL, SQL, Web Services, Amdocs CRM, Log4j
Education
Bachelor of Science - Electronics And Communications Engineering
SRM Engineering College
08-1995
Skills
- ServiceNow implementation
- ITIL processes
- API integration
- Workflow automation
- Team leadership
Certification
ITIL Foundation V3
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist – IT Service Management
ServiceNow Certified Implementation Specialist – Project Portfolio Management
Languages
English
Professional
Tamil
Professional
Timeline
ServiceNow Architect/Manager
TTI, Inc.
03.2019 - Current
ServiceNow Architect
OVHcloud
05.2018 - 02.2019
ServiceNow Lead
Rent-A-Center
12.2015 - 04.2018
Lead Developer
ATOS
05.2008 - 04.2015
Bachelor of Science - Electronics And Communications Engineering
SRM Engineering College
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