Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Timeline
Generic

NANDA SINGH

Toronto,ON

Summary

Highly motivated and dependable healthcare professional with over 20 years of extensive experience in customer service, and the healthcare industry. Known for a compassionate and respectful approach to problem-solving and support. I am dedicated to continuously enhancing my knowledge and skills to deliver exceptional service quality. My commitment to empathy and maintaining the highest standards of care is the cornerstone of my professional practice.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Nipissing Manor/Au Chateau Care Centre
11.2022 - 10.2023
  • Health Monitoring and Documentation for Effective Care Plan interventions
  • Optimized Nutrition and Diet for specific Health needs in patients; promoting recreational activities for patients well-being, and social connections
  • Promoting independence to preserve patient identity, cognitive function, and well-being.
  • Follow safe lifting per care plan to reduces injuries, building trust, and improving care.
  • Provided Hygiene support to enhances elders' health, dignity, and social well-being.

Physiotherapist Assistant

Nipissing Manor And Au Chateau Care Centre
11.2022 - 03.2023
  • Supporting patient rehabilitation through Administering modalities and therapeutic exercises as per physiotherapist Care Plan improving patient’s recovery outcomes, physical health, and mobility
  • Daily health care recording eg. charting and documentation, to enhance therapy, support patient and family communication, and promote holistic well-being and personal growth.

Pandemic/Day Surgery Clinic Clerk

North Bay Regional Health Centre
10.2000 - 10.2022
  • Efficiently managing administrative tasks, documentation, including interactions with clients over the phone and in person; strategize appointment booking, resource allocation —enhancing overall healthcare quality, patient experience
  • Clinical task includes preparing surgery prerequisites, documentation, referral treatment plan, while significantly facilitating smooth operations, and maintaining a safe and clean environment

Senior Medical Office Administrator

North Bay Regional Health Centre
11.2019 - 03.2020
  • Coordinated scheduled, and managed appointments between patient, physician, and hospital communications and referrals
  • Scheduled appointments and addressed patient concerns Conducted insurance verification and pre-authorization Managed medical procedure coding and patient charts
  • Provided training on health records systems
  • My role ensured smooth operations, and compassionate efficient service, and client satisfaction —-fostering positive relationship, trust and confidence with the healthcare team, and clientele

Customer Service Professional

AMERICAN EXPRESS
01.2006 - 02.2014
  • Professionalism in delivering fast comprehensive problem solving for customer concerns, satisfaction, and company retention
  • Collaborated internally with credit departments, and supervisors to resolve customers concerns with high integrity and standard
  • Consistently taking part in new development opportunities to enhance companies expectations and standard

Quality Assurance Editor

Gemma Communications
01.2002 - 01.2004

In the Quality Assurance Editor Role I ensured sales integrity, leading to recognition, raises, and my leadership contributed to success of mentees who excelled,and advanced within the company.

Education

Diploma - Medical Office Administration

Seneca College Of Applied Arts
Toronto, ON
12.2018

Certificate/Diploma - Personal Support Worker

Academy Of Learning College
Toronto, ON
04.2005

Skills

  • Leadership and Team Management
  • Proficiency using Electronic Medical Records (EMR/EHR, ACCURO, Plan Click Care, Healthcare software)
  • Care Plan Intervention
  • Team work and collaboration
  • Problem-Solving and Critical Thinking
  • Healthcare Policy and Compliance Knowledge
  • Strategic Planning and Implementation
  • Data Analysis and Reporting
  • Client Service Excellence
  • Time Management and Organizational Skills
  • Transcriptionist
  • Medical Billing

Personal Information

Title: Administrative

Languages

English
Elementary

Certification

Phlebotomist Certificate

CPR/AED/First Aid/ BLS

Dementia/Palliative Care Training

U-First Training

Timeline

Personal Support Worker

Nipissing Manor/Au Chateau Care Centre
11.2022 - 10.2023

Physiotherapist Assistant

Nipissing Manor And Au Chateau Care Centre
11.2022 - 03.2023

Senior Medical Office Administrator

North Bay Regional Health Centre
11.2019 - 03.2020

Customer Service Professional

AMERICAN EXPRESS
01.2006 - 02.2014

Quality Assurance Editor

Gemma Communications
01.2002 - 01.2004

Pandemic/Day Surgery Clinic Clerk

North Bay Regional Health Centre
10.2000 - 10.2022

Diploma - Medical Office Administration

Seneca College Of Applied Arts

Certificate/Diploma - Personal Support Worker

Academy Of Learning College
NANDA SINGH