Summary
Overview
Work History
Education
Skills
Websites
Certification
Driving License
Languages
Personal Information
Timeline
NANDA KISHORE JANA

NANDA KISHORE JANA

Ramnager

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Manager

Coffeista Catering
Doha , Qatar
05.2023 - Current
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Sr. Operations Executive

IFS - Integral Food Services WLL
Doha, Qatar
07.2019 - 04.2023
  • Determining customer requirements and proposing catering options
  • Efficient and effective delivery of operations and designated services to the client organization in accordance with the contract agreement
  • Ensuring the highest possible standard of food is delivered within budget constraints and available resources
  • Effective management of a team of 280 members, ensuring both qualitative and quantitative results are achieved
  • Managing the restaurants operation within the allocated budget and achieving sales and GP (Gross Profit) targets
  • Managing and controlling service offers for the client as per agreed specifications and performance metrics
  • Actively seeking and identifying opportunities for business growth and development, with a focus on the latest food trends and best practices
  • Taking responsibility for Health, Safety, and Environmental (HSE) compliance within the catering services
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.

Area Manager

Luxury Foods LLC
Riyadh , Saudi Arabia
01.2016 - 03.2019
  • I work closely with Restaurant managers to develop and implement strategies to increase revenue and improve customer satisfaction
  • It's my job to monitor performance metrics, such as sales and expenses, and identify areas for improvement
  • I'm passionate about ensuring that every restaurant under my purview is delivering high-quality service and maintaining a positive reputation.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Oversaw budget planning, strategy development, community outreach for organization.

Restaurant Manager

Devyani International limited
01.2012 - 12.2015
  • As a Restaurant Manager, I am responsible for overseeing the day-to-day operations of the restaurant, including managing staff, ensuring quality of service and food, and maintaining a positive work environment
  • I also work to develop and implement marketing strategies to increase revenue and attract new customers
  • To succeed in this role, I need to possess strong leadership and organizational skills, as well as excellent communication and customer service skills
  • I am passionate about creating a positive dining experience for every customer and strive to exceed their expectations.

Restaurant Captain

GLM Meridian Hotel
11.2010 - 12.2011
  • As a Restaurant captain, I am responsible for ensuring that every guest has a positive dining experience
  • I provide excellent customer service, manage the waitstaff, and coordinate seating arrangements to ensure timely and efficient service.

Restaurant Service Crew

Anjappar Chettinad restaurant
08.2008 - 11.2010

Education

B.Sc. (Tourism & Hospitality management) -

Madurai Kamraj University, Chennai, Tamil Nadu
04.2012

Skills

  • Strong leadership and management skills
  • Good people skills and ability to motivate and inspire team members
  • Excellent communication and interpersonal skills
  • Good knowledge of catering and event planning
  • Good organizational and time management skills
  • Strategic Planning
  • Budgeting and Cost Control
  • Marketing and Sales
  • Human Resources
  • Financial Management

Certification

  • HACCP Food Safety level 3
  • Diploma in Computer Application

Driving License

Saudi Arabia 2408381461, Qatar- 28835678161, India - WB3120190004103

Languages

Bengali
Hindi
English
Arabic
Tamil
Oriya

Personal Information

  • Passport Number: N1928893
  • Spouse's Name: Mr. Debendra Nath Jana
  • Date of Birth: 08/28/88
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Operations Manager - Coffeista Catering
05.2023 - Current
Sr. Operations Executive - IFS - Integral Food Services WLL
07.2019 - 04.2023
Area Manager - Luxury Foods LLC
01.2016 - 03.2019
Restaurant Manager - Devyani International limited
01.2012 - 12.2015
Restaurant Captain - GLM Meridian Hotel
11.2010 - 12.2011
Restaurant Service Crew - Anjappar Chettinad restaurant
08.2008 - 11.2010
Madurai Kamraj University - B.Sc. (Tourism & Hospitality management),

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NANDA KISHORE JANA