Nandani Bhagwhansingh

Remote position at Atlanta's Best rated Bariatric clinic.

At this facility my roles and responsibilities are as follows :

· Scheduling appointments for new and existing patients, ensuring timely and efficient booking.

· Provided appointment reminders through phone calls, text messages, and emails, reducing missed appointments by 80%.

· Conducted follow-ups with patients to address inquiries and encourage engagement with clinic services.

· Assisted new patients with onboarding, including explaining clinic procedures and ensuring all necessary documentation was completed.

· Monitored and managed clinic communication channels, including text messages and emails, maintaining a high standard of responsiveness.

· Collaborated with clinical staff to optimize scheduling and ensure seamless patient experiences.

Remote position in Trinidad and Tobago started off as a Customer Service Representative and was later promoted to CS Supervisor. My roles and responsibility were as follows:

· Spearheaded client engagement initiatives that led to a 25% increase in repeat business and referrals

. Sold over 160 training classes and refresher classes in a 6 month period

· Consistently met or exceeded enrollment targets by promoting training programs with a consultative approach.

· Coordinated training sessions and logistics, ensuring flawless execution and positive client feedback.

. Addressed incoming calls and responded to voice mails and texts messages, ensuring all our customers concerns were efficiently and effectively resolved

Remote position with an online University based in Hawaii. My roles were as follows:

· Acted as the primary point of contact for recurring students, facilitating their re-enrollment and addressing any concerns.

· Promoted academic programs and services, contributing to an increase in recurring student enrollments.

· Maintained detailed and accurate student records, streamlining the re-enrollment process and reducing administrative errors.

· Provided exceptional support to recurring students, ensuring a seamless enrollment experience and maintaining student satisfaction .

· Streamlined student records management, improving operational efficiency and reducing administrative errors.