Hospitality Ventures LLC DBA Umstead Hotel And Spa
04.2022 - Current
Worked with front desk to respond promptly to all guest requests.
Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Communicated repair needs to maintenance staff.
Managed staff of [8] housekeepers.
Managed team productivity and workflow to exceed quality standards.
Front Office Manager
Shri Hospitality Management LLC
02.2007 - 03.2022
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Accountant/Office Manager
Al Ola Business Group
02.1984 - 10.2007
Handled day-to-day accounting processes to drive financial accuracy.
Reconciled accounts and reviewed expense data, net worth, and assets.
Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Gathered financial information, prepared documents, and closed books.
Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Provided journal entries and performed accounting on accrual basis.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Accounts Supervisor
Ceylon Hotels Corporation
09.1977 - 09.1984
Collaborated with external auditors during annual reviews, providing necessary documentation for a smooth audit process.
Improved cash flow management with timely billing and collections procedures.
Reduced outstanding receivables by diligently following up on past-due invoices.
Spearheaded process improvement initiatives within the accounts department, identifying areas for potential optimization and implementing changes accordingly.