Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Nandi Terry

Aubrey,TX

Summary

To succeed in a customer service-oriented environment, building the success of the company while I experience advancement opportunities.

Overview

25
25
years of professional experience
1
1
Certification

Work History

RSC to NFS REP III Routing Specialist

Spectrum- CHARTER
- Current
  • Planning and Optimization: Design and implement efficient routes, considering factors like cost, time constraints, customer requirements, and legal regulations.
  • Coordination: Schedule and coordinate pickups and deliveries, ensuring timely and accurate information is relayed to drivers, customers, and internal teams.
  • Routing System Management: Utilize routing software and vendor portals to manage and maintain routes and related data.
  • Monitoring and Reporting: Track shipment statuses, monitor driver performance, and provide updates to relevant parties.
  • Problem-Solving: Address and resolve issues that arise during routing, such as delays, rerouted deliveries, or customer concerns.
  • Documentation and Record Keeping: Maintain accurate records of routes.
  • Required Skills and Qualifications:
  • Strong organizational and time management skills: Crucial for managing multiple tasks in a fast-paced environment.
  • Attention to detail: Essential for accuracy in data entry and route planning.
  • Proficiency in relevant software: Including routing software, data entry tools, and potentially vendor-specific platforms.
  • Excellent communication skills: Needed to effectively interact with drivers, customers, and colleagues.
  • Problem-solving abilities: To quickly address and resolve any issues that may arise.
  • Geographical knowledge: Important for planning efficient routes.
  • Relevant experience: Often preferred, such as experience as a Router in a 3PL environment.
  • Educational background: A High School diploma or GED equivalent is typically the minimum requirement.

Billing Chat Rep. 1

CustomerHD
07.2022 - 12.2023
  • Company Overview:
  • Customer service staffing for your business via email, chat, and phone from world-class customer support professionals.

Food Lion
05.2021 - 07.2022
  • Greet customers as they arrive at the cash counter and organize their purchases on the counter.
  • Look for barcodes and price tags and straighten them so that they can be scanned properly.
  • Use assigned barcode machines and scanners to scan prices and punch them into the system.
  • Itemize all purchases and total bills, providing customers with information on total payables.
  • Process both credit card and cash transactions, ensuring that proper change and receipts are tendered.
  • Assist baggers in bagging customers’ purchases and make arrangements for deliveries to be made to cars.
  • Provide customers with information regarding replacement and returns, and process either or both, when required.
  • Balance cash drawers at the end of each shift, ensuring that no discrepancies are evident.
  • Resolve missing entries or related discrepancies on a urgent basis, before the end of the shift.
  • Ascertain that sufficient change is present in the cash drawer at the beginning of the shift.
  • Provide customers with information and direction to their choice of products and items.
  • Assist sales associates in receiving items and placing them on shelves in a predefined manner.

Sam’s Club
05.2021 - 01.2022
  • Providing exceptional Customer Service to card holding Club Members for their shopping experience
  • Meeting sales goals per week for upgraded memberships
  • Taking payments for credit card bills

Air BnB to ABC Mouse CS Rep

Sutherland Global Services
02.2020 - 04.2021
  • Chat, Email inbound and outbound communications with subscribers
  • Some phone communications were inbound and outbound to help resolve account issues.
  • Customer support issues with accounts, some billing and sign up assist with promotions.
  • Meeting timed daily, weekly, monthly metrics: turn-around-time with emails and first response time with incoming chats

LYFT Driver
05.2019 - 02.2020
  • Take N.C. residents to and from desired destinations such as home, work, airport, day-to-day activities (grocery shopping, doctors’ appointments, personal social engagements, and work)

Loan Processor

Sutherland Global Services
08.2018 - 04.2019
  • Review initial loan approval and work with borrower to gather appropriate documentation
  • Collect all required documentation for the loan package
  • Create a loan submission package for the Underwriting department
  • Submit files to assigned Underwriter
  • Satisfy all conditions when received from Underwriter
  • Ensure that approval falls within the established lending guidelines

Office Support II

RTHBHS (Ready to Help Behavior Health Services)
10.2017 - 07.2018
  • Greet visitors and direct them to the appropriate offices and/or appointments or meetings
  • Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents
  • Coordinate office parties and functions for small or large groups
  • Provide administrative support for operations team
  • Provide all needs of Customer Service for Behavior Health business

Front End Cashier

Sam's Club
02.2017 - 10.2017
  • Performs various customer service responsibilities, such as meeting and greeting customers and answering questions about products and services.
  • Proficient in operating encrypted POS terminals using CRM software for cash, check and credit card transactions.
  • Consistently earns “Hi Five Pins” recognition for fast and efficient cashiering and customer service skills.
  • Constantly achieves “Top-Selling” cashier incentives and recognition for Sam’s Club Plus membership Upgrades and member MasterCard application submissions.

Office Administrator

L.E.X.! Electric LLC
05.2013 - 11.2016
  • Answer emails from customers with orders for electrical service orders
  • Confirm and Return all phone calls about electrical service orders
  • Assist electrician in installation of electrical wiring at both commercial and residential properties
  • Receive payments for all orders for service
  • Create documents needed for all contracts between electrician and client with electrical service orders
  • Submit paperwork for electrical orders online and/ or to City where electrical work to be performed

Customer Care Representative

ACS Sprint
04.2012 - 05.2013
  • Answered 100+ inbound calls per diem concerning individual/business customer cell phone accounts.
  • Received and processed payments for monthly bills.
  • Adjusted credits & debits to customer accounts as deemed necessary.
  • Handled customer service issues and responsible for de-escalation/complaint resolution.

Sales Manager

City Trends
04.2008 - 04.2012
  • Performed opening and closing duties.
  • Managed a staff of 6 employees and initiated training/coaching to maximize customer service.
  • Maintained daily sales logs, store inventory ledgers, mark downs, etc.
  • Responsible for maintaining a clean environment for the ultimate shopping experience.

Owner

Lil Sinka’s Home Daycare
01.2000 - 03.2008
  • Perform a variety of activities for children such as singing songs, playing games and telling the story.
  • Develop day to day plans for toddlers and children under care.
  • Provide a safe and nurturing environment for the children
  • Plan and apply activities to meet the emotional, bodily, intellectual and social needs of the children in the employer’s home.
  • Establish child routines and offer constructive guidance.
  • Ensure kids are always supervised.
  • Prepare and serve nutritious meals and snacks.

Education

Associate of Arts - Marketing Management And Research

Southern New Hampshire University
Hooksett, NH
05-2028

Skills

  • Customer Service Representative (10 years), Written Communication (10 years), Written Correspondence (10 years), Administrative Assistant (10 years), Administrative Support (10 years), Administrative Duties (10 years), Customer Relations (10 years), Customer Service Skills (10 years), Data Entry (10 years), Documentation (10 years), Excel (10 years), Event Planning (10 years), Filing (10 years), Fax (10 years)
  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Client relationship building
  • Client services
  • Records management
  • Telephone reception
  • Sales support
  • Technical troubleshooting
  • Performance tracking

Awards

Employee of the Month, Citi Trends November 2010, December 2011, Presented a certificate for Employee of the Month, along with a gift certificate to a clothing store.

Certification

  • Certified NFS REP III, CHARTER SPECTRUM - MAY 2025

Timeline

Billing Chat Rep. 1

CustomerHD
07.2022 - 12.2023

Food Lion
05.2021 - 07.2022

Sam’s Club
05.2021 - 01.2022

Air BnB to ABC Mouse CS Rep

Sutherland Global Services
02.2020 - 04.2021

LYFT Driver
05.2019 - 02.2020

Loan Processor

Sutherland Global Services
08.2018 - 04.2019

Office Support II

RTHBHS (Ready to Help Behavior Health Services)
10.2017 - 07.2018

Front End Cashier

Sam's Club
02.2017 - 10.2017

Office Administrator

L.E.X.! Electric LLC
05.2013 - 11.2016

Customer Care Representative

ACS Sprint
04.2012 - 05.2013

Sales Manager

City Trends
04.2008 - 04.2012

Owner

Lil Sinka’s Home Daycare
01.2000 - 03.2008

RSC to NFS REP III Routing Specialist

Spectrum- CHARTER
- Current

Associate of Arts - Marketing Management And Research

Southern New Hampshire University

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Nandi Terry