Nandi Yeakle
General Manager
Philadelphia,PA
Summary
Customer-oriented General Manager with nine years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Achieving results through building relationships and collaborating with various departments to source, recruit, develop, and retain diverse talent and sustain employee engagement.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
General Manager & D&I Trainer
Parkhurst Dining
Allentown, PA
07.2019 - Current
- Increased annual revenue by 22% within first year
- Proven experience in financial management and controls by creating yearly budgets
- Ability to develop management talent and build a strong management team
- Comprehensive knowledge of food service systems and administration
- Reduced hourly turnover by 78%
- Sat on multiple diversity and inclusion councils within the College and corporate headquarters
- Head of Parkhurst Diversity and Inclusion Education Committee
- Conduct research and benchmarking on D&I workplace trends through quarterly surveys
- Consult with various levels of management to mobilize programs and platforms to execute diversity and inclusion strategies
- Ensure members of the team are afforded opportunities for professional development and are excelling at reaching both their professional goals and the diversity team's goals
Culinary Manager
Olive Garden
Langhorne, PA
03.2017 - 06.2019
- Managed a restaurant with an annual revenue of $12.25 million
- Developed and implemented protocol for tracking inventory to streamline product counts
- Wrote monthly reports as part of waste management and reduction
- Performed daily inventory counts to track product use for biweekly orders
- Maintained health and safety standards in the kitchen and food prep areas
- Implemented performance reviews with culinary staff to enforce company food prep standards
- Scheduled maintenance of appliances to ensure compliance with health codes
- Introduced system to boost server food and beverage sales
- Utilized forecasting tools to predict daily labor needs based on prior guest count
Corporate Diversity Trainer & Assistant Manager
Honeygrow
Philadelphia, United States
01.2015 - 01.2017
- Decreased guest complaints by training staff on new hospitality procedures, cleanliness, and accuracy of food prepared
- Reduced turnover by having daily staff meetings and training staff to reach their utmost potential
- Profit and loss responsibility with weekly and monthly reporting to General and District managers
- Worked with the General Manager to implement financial goals as it related to food and labor costs
- Developed analytical tools and methods to measure effectiveness of corporate's diversity initiatives
- Coordinate with the marketing team on the communication of corporate's diversity initiatives through employee flyers and handouts, monthly employee emails, and internal job website
Education
BS - Food Service Management and, Human Resources
Johnson and Wales University
09.2011 - 08.2014
Skills
Coaching and mentoring
Budget development
Operations management
Staff training/development
Recruitment
Client account management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Collaborated with team of twelve in the development of Diversity and Inclusion Council.
- Achieved 75% participation rate of diversity surveys by implementing new data collection software to boost team engagement
Timeline
General Manager & D&I Trainer
Parkhurst Dining
07.2019 - Current
Culinary Manager
Olive Garden
03.2017 - 06.2019
Corporate Diversity Trainer & Assistant Manager
Honeygrow
01.2015 - 01.2017
BS - Food Service Management and, Human Resources
Johnson and Wales University
09.2011 - 08.2014