Summary
Overview
Work History
Education
Skills
Certification
Honors And Activities
Timeline
Generic

Nandi Young

Carrollton,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Overhead Door Corporate Office
03.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Dispatcher

C.O.P.S Monitoring
12.2021 - 02.2023
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Read system maps and caller information, and documented details in system.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.

Server

Lava-Lava Beach Club
12.2018 - 06.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

CNA/Home Health Aide

Metrocare Hawai’i
05.2016 - 11.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Server (multiple restaurants)

Employment Experts
01.2015 - 01.2018
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Education

Associates in Nursing -

Hawai’i Community College
Hilo, HI

High School Diploma -

Carter High School
Dallas, TX
05.2014

Skills

  • Business Development Understanding
  • Report Preparation
  • Document Uploading
  • Reference Assistance
  • Information Documentation
  • Bill Computation
  • Medical Records Management
  • Responding to Emergencies
  • User Experience
  • Account Management
  • Strategic Planning
  • Dependable and Responsible

Certification

  • CMAA Certification
  • CNA License - HIPAA Certification (knowledge of confidentiality)
  • OSHA 10 Certification
  • TABC
  • CPR & First Aid Certification

Honors And Activities

  • Hawai’i Community College Dean's List, 2019, Present
  • Hawai’i Community College Honor Society, 2019, Present
  • Letter of Honor from the Texas Senator, Royce West, 2013
  • Carter High School Honor Roll, 2013, 2014
  • Student Vice President of Q.U.E.E.N.S. Community Youth Group, 2013, 2014

Timeline

Customer Service Representative

Overhead Door Corporate Office
03.2023 - 08.2023

Dispatcher

C.O.P.S Monitoring
12.2021 - 02.2023

Server

Lava-Lava Beach Club
12.2018 - 06.2019

CNA/Home Health Aide

Metrocare Hawai’i
05.2016 - 11.2018

Server (multiple restaurants)

Employment Experts
01.2015 - 01.2018

Associates in Nursing -

Hawai’i Community College

High School Diploma -

Carter High School
Nandi Young