NANDI ZULU
Westfield,NJ
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Au Pair
Cultural Care
01.2022 - Current
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Met with parents about daily activities, positive developments, and issues.
- Transported children safely to school, activities and appointments on time.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
- Promoted language development skills through reading and storytelling.
Customer Service Representative
Metro By T-Mobile
02.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Branch Manager
Baseline Matric Upgrade Instituition
01.2020 - 08.2020
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Utilized financial software to prepare consolidated financial statements.
Intern News Reporter
Nongoma FM
11.2017 - 01.2018
- Developed several stories on young talent, social and economical state of the country and community/local news.
- Collaborated with editors and other staff members to refine story angles and content.
- Edited, proofread, fact-checked and translated (from English to IsiZulu language) content for accuracy.
- Completed research, compiled data, and assisted in timely reporting.
Education
No Degree - Project Management Certification
Google Career Certificate
Online01.2024
Bachelor of Arts - Media Studies & Drama And Performance Art
University of KwaZulu-Natal
Pietermaritzburg, South Africa05.2021
Skills
- Cultural Immersion
- Complaint Resolution
- Data Entry
- Product Knowledge
- Relationship Building
- Financial Administration
Timeline
Au Pair
Cultural Care
01.2022 - Current
Customer Service Representative
Metro By T-Mobile
02.2021 - 12.2021
Branch Manager
Baseline Matric Upgrade Instituition
01.2020 - 08.2020
Intern News Reporter
Nongoma FM
11.2017 - 01.2018
No Degree - Project Management Certification
Google Career Certificate
Bachelor of Arts - Media Studies & Drama And Performance Art
University of KwaZulu-Natal
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