Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nandita Maharaj

Mamaroneck,NY

Summary

Dynamic and results-driven professional with extensive experience in project organization and coordination to optimize efficiency. Proven track record of cultivating strong interpersonal and communication skills, fostering collaboration across teams. Consistently meets high-performance standards through meticulous attention to deadlines and quality of work. Executes tasks with precision and timeliness while adapting seamlessly to varying environmental conditions.

Overview

27
27
years of professional experience

Work History

Lab Manager

Serendipity Labs
10.2023 - Current
  • Meeting & Events Management
  • Lead Generation & Pipeline Management: Drive lead generation efforts and efficiently manage the M&E pipeline, ensuring timely and effective follow-ups.
  • Client Experience Leadership: Lead the Lab Team to deliver an exceptional end-to-end experience for M&E hosts and guests.
  • Sales & Proposal Development: Respond quickly to M&E inquiries, conduct engaging tours, and develop tailored proposals to convert leads into bookings.
  • Room & Service Management: Oversee the reservation of meeting rooms, ensuring that all time and services are accurately billed to clients.
  • Catering Partnerships: Develop and maintain partnerships with catering vendors to offer high-quality food and beverage options for M&E events.
  • Marketing & Community Engagement
  • Artist Partnerships & Curation: Lead the outreach, vetting, curation, installation/removal of art installations, and organize artist receptions, enhancing the Lab’s cultural appeal.
  • Member Events: Plan and execute 2 member events each month to foster community engagement and enhance member experience.
  • Partnership Events: Host 2-6 partnership events monthly with external organizations, boosting brand visibility and building local connections.
  • Social Media & Content Creation: Contribute content to Central Marketing, including social media posts and oversee the production of member newsletters.
  • Brand Ambassador: Serve as a brand champion by networking with local businesses and community organizations to increase brand awareness and drive engagement.
  • Member Experience
  • Reception Support: Provide reception support during Lab hours as needed, ensuring a warm, welcoming, and professional atmosphere.
  • Member Relations: Build rapport with members, addressing issues promptly and resolving them efficiently, escalating when necessary.
  • Community Building: Develop a positive and inclusive community culture by assisting with member interactions and fostering a welcoming environment.
  • Lab Operations
  • Lab Readiness: Ensure daily opening and closing checklists are followed, maintaining the Lab’s readiness and cleanliness for members and guests at all times.
  • Billing & Accounts Receivable: Review and process monthly invoices, ensuring accuracy and timely follow-ups on delinquent accounts, escalating to GM when needed.
  • Inventory Management: Manage inventory levels of consumables, ensuring stock aligns with budget targets while controlling costs.
  • Member Profiles & Onboarding: Create and maintain detailed member profiles in Office RND, facilitating smooth onboarding and orientation processes for new members.
  • Facility Maintenance: Ensure all areas of the Lab are well-maintained, addressing any operational system issues swiftly.
  • Sales Support
  • Lab Tours & Sales Support: Conduct tours for prospective members and assist the sales team by providing pertinent information to close membership and M&E bookings.
  • Salesforce Management: Enter and maintain lead data in Salesforce, ensuring the sales pipeline is accurate and up-to-date in real-time.
  • Team Leadership & Development
  • Experience Coordinator Training: Ensure all Experience Coordinators (ECs) are fully trained on Lab operations, customer service standards, and brand expectations.
  • Team Coaching: Provide ongoing coaching and support to ECs, helping them address questions and develop professionally.
  • Employee Development: Actively support the professional growth of ECs, ensuring they are empowered to excel in their roles.

Manager/Receptionist

Hairplace
07.1998 - 05.2023
  • Sales Leadership: Drove revenue growth by generating wig and product sales through strategic customer engagement and product knowledge.
  • Customer Account Management: Reconciled customer accounts, ensuring accurate billing, payments, and resolving any account discrepancies.
  • Inventory Control: Ordered, managed, and maintained inventory levels, optimizing stock to meet customer demand while minimizing overstock.
  • Financial Oversight: Administered cash disbursement, petty cash, and expense reports using specialized software, ensuring financial accuracy and transparency.
  • Payroll Management: Processed bi-weekly payroll for a team of 15 employees, ensuring timely and accurate compensation.
  • Recruitment & Hiring: Conducted interviews, evaluated applicants, and participated in the hiring process for open positions, contributing to a high-performing team.
  • Conflict Resolution: Effectively resolved employee and customer disputes, maintaining a positive and professional work environment.
  • Vendor Relations: Managed relationships with wholesale vendors, negotiating terms and ensuring timely product delivery.
  • Visual Merchandising: Assisted in designing and implementing creative layouts for product display cases, enhancing the store's visual appeal.
  • Administrative Support: Performed a variety of administrative duties, including scheduling, filing, and maintaining office organization.
  • Membership Program Management: Administered a membership program with 45 members, overseeing renewals, benefits, and customer engagement.

Teller

J.P. Morgan Chase
12.2006 - 01.2009
  • Cash Management: Managed daily cash transactions, ensuring accuracy and compliance with bank policies.
  • Vault Custodian: Responsible for vault operations, overseeing the secure handling and storage of cash and valuable documents.
  • Customer Service Excellence: Developed strong personal selling skills by providing exceptional customer service, addressing customer needs, and resolving inquiries efficiently.
  • Inventory Management: Managed and tracked inventory of American Express travelers' checks and gift checks, ensuring availability and compliance with internal controls.
  • ATM Management: Oversaw the daily maintenance and replenishment of ATMs, ensuring proper cash levels and functionality.
  • Night Drop Processing: Processed night drop bags, ensuring accurate counting and secure deposit of funds.
  • Reconciliation: Performed daily cash deposit reconciliation, ensuring accuracy of funds and proper documentation.
  • Sales Performance: Actively promoted and generated sales for financial products, including credit cards, checking and savings accounts, and CDs.
  • Processed customer transactions accurately and efficiently, ensuring exceptional service standards.
  • Assisted clients with account inquiries, providing timely information and support to enhance satisfaction.
  • Managed cash drawer, maintaining accurate records of daily transactions and balancing funds effectively.
  • Collaborated with team members to streamline operations, improving overall workflow and customer experience.

Assistant

Marsh & McLennan
02.2003 - 12.2005
  • Office Supply Management: Ordered, tracked, and maintained office supplies, ensuring inventory was consistently stocked while staying within budget.
  • Time Tracking & Billing: Monitored and recorded billable hours and employee hours, ensuring accurate tracking for invoicing and payroll purposes.
  • Invoice Processing: Processed and tracked invoices for payment, ensuring timely payments and adherence to company procedures.
  • Security Pass Administration: Managed the distribution and monitoring of security passes, ensuring proper access control and safety protocols.
  • Meeting & Event Coordination: Organized and scheduled meetings, events, and conferences, including venue arrangements, travel coordination, and communication with attendees.
  • Data Entry: Performed accurate and timely data entry for various administrative systems, ensuring data integrity and quick retrieval when needed.
  • Administrative Support: Provided comprehensive support to office management, handling a variety of tasks to ensure smooth day-to-day operations, including filing, correspondence, and organizing office systems.
  • Assisted in preparing reports and presentations, ensuring accuracy and adherence to company standards.
  • Streamlined office procedures to improve efficiency and reduce turnaround time on routine tasks.
  • Collaborated with team members to enhance communication processes within the department.
  • Provided administrative support by managing schedules and coordinating meetings for senior staff.
  • Implemented filing systems that improved document retrieval and organization across departments.
  • Monitored project timelines and deliverables, ensuring alignment with organizational goals.
  • Conducted research to support strategic initiatives, contributing to informed decision-making processes.
  • Facilitated onboarding of new staff by providing training on internal systems and policies.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Improved organizational culture by planning and executing engaging team-building events.
  • Streamlined document preparation, ensuring accuracy and compliance with industry standards.

Education

High School Diploma - General Studies

St. Augustine Senior Comprehensive
Trinidad West Indies
06.1993

Skills

  • Microsoft Excel, Word & Power Point, Booker by Mindbody & Sure payroll, Office RND, Salesforce,

Timeline

Lab Manager

Serendipity Labs
10.2023 - Current

Teller

J.P. Morgan Chase
12.2006 - 01.2009

Assistant

Marsh & McLennan
02.2003 - 12.2005

Manager/Receptionist

Hairplace
07.1998 - 05.2023

High School Diploma - General Studies

St. Augustine Senior Comprehensive

Similar Profiles

CREATE PROFILE