Summary
Overview
Work History
Education
Skills
Timeline
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Nandita Pidikiti

Phoenix,AZ

Summary

Results-driven Project Lead and Senior Business Analyst with over 6 years of experience delivering complex enterprise solutions with a high success rate. Proven track record of leading cross-functional teams across geographic locations to drive system resiliency, improve operational processes, and ensure timely, high-quality project delivery. Adept at bridging the gap between business and technology—translating stakeholder needs into actionable requirements and leveraging both Agile and Waterfall methodologies. Possesses strong technical understanding of infrastructure, networking, cloud services, and midrange systems, with hands-on experience in incident analysis, RCA, and ITSM workflows.

Overview

7
7
years of professional experience

Work History

Senior Business Analyst / Project Lead

American Express
02.2023 - Current
  • Led end-to-end delivery of the design and implementation of a global self-service impact processing portal, developed to capture and manage impacts from incidents, bridge logs, and change events. The portal also supported availability tracking for business process teams and featured dashboards for reporting and visualizing key impact metrics.
  • Collaborated with business stakeholders and senior leadership to translate needs into clear, actionable requirements and project scope, leveraging Agile methodologies. Created user stories and test cases, managed sprint-based implementation and release planning, tracked progress via Jira dashboards, and partnered closely with developers to ensure accurate and timely delivery.
  • Collaborated with development teams across multiple geographic locations to ensure timely, high-quality delivery through ongoing support and communication.
  • Owned project release planning and execution, including coordination of change management activities.
  • Identified and tracked project risks through proactive monitoring of potential delivery blockers, change management dependencies, and data quality issues; maintained a risk register, coordinated mitigation plans across teams, and provided regular status updates to leadership to ensure timely resolution and prevent production impact.
  • Acted as the primary liaison between external review teams and business stakeholders to validate and finalize monthly impact data from incident bridge logs, resolving discrepancies through investigation and coordination, and ensuring accurate, high-quality data was entered into the self-service portal.
  • Coordinated Dynatrace Synthetic Monitoring reviews, managing ITSM tickets, compiling performance data, and ensuring accurate reporting.
  • Tracked incidents, problem records, and changes using ITSM, ensuring visibility and resolution across teams.
  • Led Customer Journey Availability Reporting by consolidating failure data, documenting root causes, facilitating weekly VP/director-level review calls, and driving accountability through action item follow-ups in Confluence.
  • Drove complex problem resolution through to closure with persistence and ownership, while supporting leadership with workflows, Data analysis, reporting, and presentations to inform strategic decision-making.

Business Analyst

American Express
11.2019 - 02.2023
  • Led enterprise-level Root Cause Analysis (RCA) reviews to investigate high-impact incidents, driving systemic improvements and ensuring accountability across cross-functional teams.
  • Facilitated deep-dive RCA calls with key stakeholders including VPs and directors, analyzing major outages to identify root causes and define corrective and preventative actions.
  • Proactively tracked and followed through on assigned action items to ensure timely resolution and prevent recurrence of critical issues.
  • Developed classification scorecards and trend reports to surface recurring incident patterns—ranging from midrange failures and network latency to database outages, cloud disruptions, and batch job failures.
  • Contributed to the design and development of a centralized RCA portal by delivering detailed user stories, business requirements, and UX enhancement recommendations.
  • Created and maintained dashboards and data visualizations to monitor RCA metrics, improve system observability, and enable data-driven insights across the organization.
  • Translated business needs into technical requirements and partnered with engineering teams during development, testing, and deployment phases to ensure accurate implementation.
  • Focused on strengthening system resiliency, robustness, recoverability, and observability through structured analysis and long-term process improvements.

Data Analyst /Python Developer

M3BI - A Zensar Company
10.2018 - 10.2019
  • Collaborated with business stakeholders to gather requirements, define project objectives, and ensure alignment through regular weekly check-ins and progress updates.
  • Developed automation scripts for REST API integrations with third-party platforms (Velocify, InContact) using requests, handling XML/JSON responses, and building token-auth workflows.
  • Created custom data parsers using ElementTree pacakage to transform API data into structured CSV reports.
  • Engineered an attendance regularization tool using Python to process biometric data, generate employee-specific reports, and send automated emails using smtplib and openpyxl packages.
  • Built a machine learning POC for stock price prediction using sentiment analysis on Twitter and Google News data with scikit-learn, hosted on AWS EC2/S3.
  • Designed custom web scrapers with XPath package to extract full tweet content and performed NLP-based text cleaning and topic modeling.
  • Visualized data insights using Seaborn, Matplotlib, and Kibana to support feature selection and model evaluation.
  • Automated Excel and CSV file manipulations for data transformation and reporting using Pandas, NumPy, and Openpyxl.
  • Developed route optimization logic using Geopy for dispatch operations, factoring in truck limits, inventory levels, and dealer priorities.
  • Wrote SQL queries to retrieve and filter data from internal databases to support analytics and reporting tasks.
  • Integrated SQL-based data extraction with Python workflows to automate reporting and perform downstream data analysis.
  • Demonstrated strong adaptability, communication, and problem-solving skills across cross-functional projects in fast-paced environments.

Education

Bachelors - Computer Science And Engineering

Velammal Engineering College – Anna University
Chennai, India
07-2018

Skills

    Programming & Querying: Python, SQL (basic query interpretation & execution)

    Project & Incident Management: Jira, Confluence, ITSM, ServiceNow, Change Management

    Documentation & Visualization: Microsoft Visio, Confluence,

    Data Analysis & Reporting: Advanced Excel (pivot tables, VLOOKUP, dashboards), Data Auditing, Word, Powerpoint

    Business Analysis & Requirements: Requirements Gathering, User Stories, Use Cases, Process Modeling (BPMN), Gap Analysis

    Testing & QA: User Acceptance Testing (UAT), Test Case Creation, Defect Triage, Quality Assurance Support

    Project Leadership & Delivery: Agile & Scrum Methodologies, SDLC, Sprint Planning, Backlog Grooming, Cross-Functional Team Collaboration, Status Reporting

    Process & Strategy: Business Process Improvement, Business Process Mapping, Change Management, Technology Architecture Analysis, Impact Analysis, Stakeholder Management

Timeline

Senior Business Analyst / Project Lead

American Express
02.2023 - Current

Business Analyst

American Express
11.2019 - 02.2023

Data Analyst /Python Developer

M3BI - A Zensar Company
10.2018 - 10.2019

Bachelors - Computer Science And Engineering

Velammal Engineering College – Anna University

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Nandita Pidikiti