Nanditha Gopalan
San Bernardino
Summary
Diligent Healthcare Administrator with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff. Knowledgeable in medical terminology and scheduling. Ready to bring 7+ years of relevant work experience in healthcare.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patirnt Access Representative
St. Lukes Health System
Boise, ID
10.2025 - Current
- Coordinated patient registration processes to ensure efficient scheduling and accurate data entry.
- Assisted patients with insurance verification and eligibility inquiries to facilitate timely access to services.
- Managed phone communications, addressing patient concerns and directing inquiries to appropriate departments.
- Streamlined appointment scheduling procedures, reducing wait times and enhancing patient experience.
- Implemented process improvements that enhanced data accuracy in patient records management.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Administrative Assistant- Clinical and Staff Coordination
University Center for Developmental Disabilities
San Bernardino, California, USA
10.2023 - Current
- Provide administrative support, including calendar coordination and event preparation.
- Assist with front-office reception and handling of guest inquiries.
- Maintain supplies, process internal communication, and assist with departmental organization.
Healthcare Administration Intern- Administration and Front Office Support
San Antonio Regional Hospital
Upland, California, USA
01.2025 - 05.2025
- Assisted with travel logistics and meeting schedules for healthcare leadership.
- Provide front-desk reception support, greet visitors, and prepare meeting rooms.
- Assist in preparing internal reports, meeting materials, and data documentation.
- Manage office inventory, sort and distribute mail, and maintain organized workspaces.
- Perform assigned administrative duties with strict confidentiality and professional discretion.
Program Support Assistant- Community Health and Documentation
GiftAbled
Bangalore, Karnataka, India
09.2022 - 01.2023
- Supported administrative workflows, meeting planning, and external communication.
- Coordinated document preparation and supported cross-functional outreach efforts.
Junior Physical Therapist Intern
MIOT International Hospital
Chennai, Tamil Nadu, India
11.2019 - 01.2020
- Observed how senior physical therapists handled patients with the utmost care, taught patients to live within the limits of their capabilities, and celebrated successes.
- Conferred with other health care staff to enhance rehabilitation.
Senior Physical Therapist Intern
SRM Hospital
Chennai, Tamil Nadu, India
09.2019 - 11.2019
- Designed a treatment program to achieve established goals.
- Assessed patient needs through physical exams and evaluations to develop personalized treatment plans.
Education
Master Of Science - Health Services Administration
California State University
San Bernardino08.2025
Master of Science - Pediatric Physical therapy
SRM University
Chennai, India08.2022
Bachelor of Science - Physical Therapy
SRM University
Chennai, India01.2020
Skills
- Office Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace
- Administrative Tasks: Expense Processing, Mail Distribution, Data Entry, Travel Coordination
- Reception & Support: Calendar Management, Front Desk Coverage, Conference Room Setup
- Communication: Verbal and Written Communication, Professional Interpersonal Skills
- Customer Service: Courteous Visitor Engagement, Reliable Task Completion, Discretionary Handling of Confidential Information
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- EMR: EPIC, Cerner
Certification
- Basic Life Support (BLS) American Heart Association- 2019
- Pediatric Advanced Life Support (PALS)- 2022
Timeline
Patirnt Access Representative
St. Lukes Health System
10.2025 - Current
Healthcare Administration Intern- Administration and Front Office Support
San Antonio Regional Hospital
01.2025 - 05.2025
Administrative Assistant- Clinical and Staff Coordination
University Center for Developmental Disabilities
10.2023 - Current
Program Support Assistant- Community Health and Documentation
GiftAbled
09.2022 - 01.2023
Junior Physical Therapist Intern
MIOT International Hospital
11.2019 - 01.2020
Senior Physical Therapist Intern
SRM Hospital
09.2019 - 11.2019
Master of Science - Pediatric Physical therapy
SRM University
Bachelor of Science - Physical Therapy
SRM University
Master Of Science - Health Services Administration
California State University
ADDITIONAL QUALIFICATIONS
- 1–2 years of clerical and customer service experience in professional and healthcare settings.
- Experience supporting cross-functional teams, maintaining organized reception areas, and addressing client needs professionally.
- Proven ability to assist with A/V setup and provide hospitality for meetings and client visits.
- Strong problem-solving, time management, and attention to detail in all administrative duties.
- Committed to maintaining a professional image, demonstrating a positive “can-do” attitude, and adapting to changing business needs.