Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nandy Osman

Summary

Dynamic and results-driven Cloud Sales & Service Representative with a strong foundation in Microsoft Azure solutions and customer success. Proven ability to understand client needs, present value-driven cloud offerings, and build lasting customer relationships. Adept at handling pre-sales consultations, resolving post-sales service issues, and driving Azure product adoption. Passionate about helping businesses grow through smart cloud strategies. Skilled in aligning cloud capabilities with business objectives, with a track record of exceeding sales targets and enhancing customer satisfaction. Able to communicate complex technical solutions in a clear, persuasive manner to both technical and nontechnical stakeholders. Known for strategic thinking, proactive problem-solving, and a collaborative approach that drives both individual and team success in fast-paced, client-facing environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Azure Administrator

Kelly Services
02.2023 - 10.2024
  • Serve as the primary point of contact for Azure cloud prospects and existing customers, providing guidance on licensing, cost optimization, and migration paths.
  • Conduct discovery calls, assess business needs, and deliver compelling Azure product presentations aligned with client goals.
  • Collaborate with technical teams to deliver tailored cloud solutions and ensure a smooth onboarding experience.
  • Achieved a 28% upsell rate by identifying customer needs and matching them with scalable Azure services.
  • Resolved post-sale technical and billing queries, maintaining high CSAT scores and strong account retention.
  • Monitored customer usage trends and proactively suggested Azure features or services to improve ROI and encourage long-term engagement.
  • Developed tailored proposals and quotes using the Azure Pricing Calculator, ensuring alignment with both business objectives and budgetary requirements.

Cloud Sales & Service Representative - Azure Solutions

Cloudy Technologies
08.2020 - 12.2022
  • Advised SMB and enterprise clients on Microsoft Azure capabilities and best practices for adoption.
  • Responded to product and licensing inquiries, ensuring customers were educated and confident in their cloud investments.
  • Partnered with sales engineers to support complex deal structuring and RFP responses.
  • Maintained and tracked opportunities in Salesforce, delivering accurate sales forecasts and reports.
  • Facilitated customer onboarding sessions and provided live walkthroughs of Azure Portal, boosting early product adoption and user confidence.
  • Identified gaps in client cloud strategy and recommended additional Microsoft solutions, resulting in a 20% increase in cross-selling opportunities.

Customer Solutions Advisor - Microsoft Cloud

Spalding Consultant, Inc.
07.2017 - 04.2020
  • Provided Tier 1 and Tier 2 support for cloud-based software products, resolving 30+ customer inquiries daily via phone, email, and chat.
  • Assisted the sales team with identifying upselling opportunities by analyzing customer account usage and suggesting scalable cloud solutions.
  • Guided clients through basic Azure service activations and setup processes, introducing them to Microsoft cloud capabilities.
  • Maintained a 98% issue resolution rate within SLA timelines while ensuring personalized and professional client experience.
  • Documented troubleshooting steps and contributed to the company's knowledge base, improving response efficiency for common support requests.

Education

Business Administration -

University Of Ghana
05.2014

Diploma -

American World-Wide Academy
Ft. Lauderdale, FL

Skills

  • Microsoft Azure Cloud Sales
  • Customer Success & Retention
  • Pre-Sales Consultations
  • Technical Product Demonstrations
  • CRM Tools (Dynamic 365, Salesforce)
  • Pipeline Management & Forecasting
  • Azure Licensing & Billing
  • SLA & KPI Adherence
  • Cross-functional Collaboration
  • Excellent Communication & Negotiation
  • Cloud Adoption Strategy & Client Enablement

Certification

  • DP-900: Microsoft Azure Data Fundamentals
  • DP-300: Administering Relational Databases on Azure

Timeline

Azure Administrator

Kelly Services
02.2023 - 10.2024

Cloud Sales & Service Representative - Azure Solutions

Cloudy Technologies
08.2020 - 12.2022

Customer Solutions Advisor - Microsoft Cloud

Spalding Consultant, Inc.
07.2017 - 04.2020

Diploma -

American World-Wide Academy

Business Administration -

University Of Ghana

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Nandy Osman