Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

NANETTA OGDEN

Sacramento,CA

Summary

Healthcare professional with a strong track record in patient advocacy and care coordination. Known for enhancing patient understanding and access to healthcare resources through collaborative teamwork. Reliable in adapting to changing needs and achieving patient-centered outcomes. Skilled in communication and problem-solving. Extensive background in managing sensitive information with discretion. Proven ability to deliver exceptional customer service and foster teamwork, enhancing inter-departmental collaboration and efficiency.

Overview

18
18
years of professional experience
2
2
Certification

Work History

Patient Health Navigator

UC Davis Medical Center
10.2022 - Current
  • Established partnerships with local community organizations for resource sharing and collaborative efforts benefiting vulnerable populations.
  • Implemented innovative strategies for enhancing overall efficiency in managing caseloads while maintaining high standards of patient care.
  • Evaluated program effectiveness using data-driven methods, refining processes for better alignment with organizational goals and objectives.
  • Improved patient outcomes by coordinating comprehensive healthcare services with medical professionals and support staff.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, optimizing the quality of patient-centered services.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Assisted approximately 10-20 patients in scheduling doctor and healthcare appointments daily.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Executive Administrative Assistant

UC Davis Medical Center
03.2022 - 09.2022
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Took notes and dictation at meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Reviewed incoming communications for urgency or importance, prioritized correspondence accordingly for executive review or action.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Clinical Case Manager Assistant

UC Davis Medical Center
08.2013 - 03.2022
  • Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
  • Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
  • Assisted with outreach and engagement services to engage clients and maintain working relationships with external shareholders.
  • Maintained up-to-date knowledge of relevant policies, procedures, regulations, guidelines related to clinical case management practice, ensuring compliance across all professional activities.
  • Contributed to a positive workplace culture through active engagement in team building activities, peer mentorship, and collaborative problem-solving efforts.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Administrative Assistant

UC Davis Medical Center
08.2007 - 08.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
  • Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
  • Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
  • Streamlined authorization processes by implementing a centralized tracking system for pending and approved requests.
  • Conducted thorough reviews of medical records to identify and address potential issues affecting authorization approvals.
  • Participated in regular audits of authorization files, addressing discrepancies and implementing corrective actions as needed.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
05-2025

Associate of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
02-2024

Skills

  • Critical Thinking
  • Time Management
  • Communication Skills
  • Problem Solving
  • Quick Learner
  • Detail-oriented
  • Leadership
  • Documentation and Recordkeeping
  • Community resources
  • Teamwork and collaboration
  • Attention to detail
  • Punctual and hardworking
  • Multitasking Abilities

Accomplishments

  • Received 29 recognitions from shareholders of UC Davis Medical Center by completing Clinical Case Management or Transition of Care tasks with accuracy and efficiency.
  • UCD Nursing of Excellence Award
  • UCD Star Award

Certification

  • Certificate - Taking Your Team to the Next Level with Delegation /UCD Training & Development - 3/20/20-7/4/2024
  • Certificate - Next Steps to Supervision/ UCD Training & Development - 6/12/2024
  • Certificate – Referrals & Authorizations/ UCD Training & Development – 8/21/2024
  • Certificate – Introduction to Root Cause Analysis/ UCD Training & Development – 11/19/2024

Timeline

Patient Health Navigator

UC Davis Medical Center
10.2022 - Current

Executive Administrative Assistant

UC Davis Medical Center
03.2022 - 09.2022

Clinical Case Manager Assistant

UC Davis Medical Center
08.2013 - 03.2022

Administrative Assistant

UC Davis Medical Center
08.2007 - 08.2013

Bachelor of Science - Business Administration

Southern New Hampshire University

Associate of Science - Business Administration

Southern New Hampshire University

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NANETTA OGDEN