Nanette Burger
Anchorage,AK
Summary
- To secure a responsible career opportunity to fully utilize my training and skills, while make a significant contribution to the success of the company.
- Sixteen years customer service and money handling experience
- Able to make decisions quickly and decisively
- Capable of typing 90-95 WPM
- Operating a 10 key by touch
- Able to handle multiple phone lines
- Filing, ordering supplies, and keeping ongoing records of stocks on hand
- 7 years inventory control
- Fast learner
- Always willing to keep learning more around the work
- Detail oriented
Overview
15
15
years of professional experience
Work History
Office Manager
Greatland Construction and Siding Inc
05.2015 - Current
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to inbound inquiries regarding accounts and payments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
Financial Advisor
Starting Point
02.2014 - 05.2015
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Collaborated with team members to streamline processes and improve overall client experience.
Accounts Receivable
Anchorage Chrysler Center
02.2013 - 01.2014
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
- Receipt overnight money and prepare deposit
- Tracked customer invoices to facilitate prompt and accurate payments.
- Inspected account books and recorded transactions.
- Matched purchase orders with invoices and recorded necessary information.
- Prepared vendor invoices and processed incoming payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Work accounts schedules and send out monthly statements for charge accounts
- Handle accounts receivable using Quickbooks
- Taking Payment’s for invoices from customers and/or Businesses
- Conduct a detailed review of contracts and proposals to Customers
Operator/Parts Cashier
Anchorage Chrysler Center
02.2012 - 02.2013
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
Dog Daycare Attendant
Arctic Tails Doggy Daycare
05.2011 - 02.2012
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Monitored animals for behavioral problems and signs of health issues.
- Exercised animals regularly with walks and rigorous play activities.
Vet Tech Assistant
VCA Eagle River Animal Hospital
05.2010 - 11.2010
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Greeted guests in with friendliness and professionalism.
- Monitored and ordered supplies and materials to keep office well stocked.
- Assisted veterinarians with radiographs and ultrasounds.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
Teller 1
First National Bank Alaska
10.2008 - 03.2010
- Counted, verified and handled bank deposits and armored car transactions.
- Answered telephone inquiries on checking and savings accounts.
- Educated customers on online banking and mobile banking applications.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Referred customers to other banking departments for specialized services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Education
University of Alaska Anchorage
Anchorage, AKHigh School Diploma -
East Anchorage High School
Anchorage, AK05.2005
Skills
- Extensive knowledge of Microsoft Word, Windows Vista, Excel, Era, PowerPoint, Outlook, Quickbooks
- Capable of computer networking and registration
- Widespread familiarity of basic office equipment
- Accounts Payable
- 10 Key Data Entry
- Accounts Receivable
- Accounts Payable
Timeline
Office Manager
Greatland Construction and Siding Inc
05.2015 - Current
Financial Advisor
Starting Point
02.2014 - 05.2015
Accounts Receivable
Anchorage Chrysler Center
02.2013 - 01.2014
Operator/Parts Cashier
Anchorage Chrysler Center
02.2012 - 02.2013
Dog Daycare Attendant
Arctic Tails Doggy Daycare
05.2011 - 02.2012
Vet Tech Assistant
VCA Eagle River Animal Hospital
05.2010 - 11.2010
Teller 1
First National Bank Alaska
10.2008 - 03.2010
University of Alaska Anchorage
High School Diploma -
East Anchorage High School
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