Nanette Craycraft
North Webster,IN
Summary
Dynamic professional with a proven track record in customer service and conflict resolution, honed at Neighborhood Fresh and SUBWAY®Restaurants. Excelled in enhancing customer satisfaction and team performance through effective problem-solving and time management. Demonstrated ability to boost sales and ensure high-quality service delivery, showcasing exceptional people skills and a professional demeanor.
Overview
14
14
years of professional experience
Work History
Sales Associate
Neighborhood Fresh
03.2020 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Adherence to food safety protocols to ensure customer wellbeing.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Child Caregiver
Department of Family and Children Services
08.2015 - 03.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Manager
SUBWAY®Restaurants
05.2010 - 08.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Diploma -
Elkhart Central High School
Elkhart, IN06.1988
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Meeting deadlines
- Professional Demeanor
Timeline
Sales Associate
Neighborhood Fresh
03.2020 - 07.2024
Child Caregiver
Department of Family and Children Services
08.2015 - 03.2020
Manager
SUBWAY®Restaurants
05.2010 - 08.2015
Diploma -
Elkhart Central High School
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