Nanette Gray

Work History

Self Employed Services

02.1998 - Current

Implemented innovative strategies to fill staffing gaps during periods of high demand or employee absences.
Prevented and handled conflict by working with team towards solution.
Maintained safe and secure environment for staff, residents and guests by following established safety standards.
Responded effectively to emergency situations, coordinating with caregivers and relevant agencies to ensure clients'' safety and wellbeing.
Evaluated caregiver performance regularly, provided constructive feedback, and implemented necessary improvements to enhance service quality.
Reported incidents and completed appropriate paperwork to document incidents.
Maintained accurate records of client information, ensuring confidentiality while allowing easy access for authorized personnel when needed.
Delegated assignments to appropriate individuals based on skills, roles and interests.
Developed strong relationships with healthcare providers, enabling better coordination of services for clients in need of additional support.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Wesley Woods Senior Living

05.1992 - 11.1996

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Streamlined patient check-in process, reducing administrative burden for medical staff.
Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Collected and documented patient medical information such as blood pressure and weight.