Summary
Overview
Work History
Education
Skills
Timeline
Generic

NANETTE HELLER

Catawissa,PA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Program Supervisor

Keystone Human Services
01.2018 - Current
  • Oversee staff training and development programs, ensuring employees are equipped with the skills needed to excel in their roles.
  • Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
  • Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
  • Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
  • Acts as the Liaison between the community and individuals.
  • Complete scheduling/Payroll for the employees I supervise.
  • Monitor regulatory compliances of the 6400 regulations for residential homes.

Financial Coordinator

Keystone Human Services
01.2016 - 01.2018
  • Oversaw invoicing processes, ensuring prompt billing of clients/vendors while minimizing errors in calculations or account entries.
  • Reduced budget discrepancies with thorough analysis of expense reports and timely resolution of any issues.
  • Accurately completed financial statement audits and thoroughly reviewed results.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Accounts Payable/Accounts Receivable.
  • Purchase card reconciliation.
  • Weekly billing for individuals in services.
  • Monthly room and board uploads.
  • Use of excel.

Program Director

Keystone Human Services
04.2014 - 01.2016
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Maintained and updated project related documents.
  • Established program policies and procedures to comply with regulatory requirements.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Led change management initiatives, fostering a positive organizational culture during periods of transition.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.

Program Supervisor/Specialized Sex Offender Progra

NHS Human Services
01.2011 - 04.2014
  • Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
  • Mentored staff members, providing guidance on best practices while nurturing their professional growth.
  • Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
  • Increased program efficiency by streamlining processes and implementing time-saving strategies.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Provided leadership, guidance and support to staff members.
  • Developed and implemented training programs for staff.
  • Monitored program performance and outcomes for successful delivery of services.
  • Enhanced team productivity through effective delegation, task prioritization, and clear communication.
  • Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Provided ongoing direction and leadership for program operations.

Education

Associate of Science - Specialized Business & Criminal Justice

McCann School of Business & Technology
PA
12-2009

Skills

  • Staff training and development
  • Document management skills
  • Program management
  • Staff evaluation and team oversight
  • Expense tracking
  • Generating schedules proficiency
  • Proactive mindset and active listening
  • Certified in CPR/AED
  • Written and verbal communication
  • Problem-solving
  • Time management
  • Multitasking Abilities

Timeline

Program Supervisor

Keystone Human Services
01.2018 - Current

Financial Coordinator

Keystone Human Services
01.2016 - 01.2018

Program Director

Keystone Human Services
04.2014 - 01.2016

Program Supervisor/Specialized Sex Offender Progra

NHS Human Services
01.2011 - 04.2014

Associate of Science - Specialized Business & Criminal Justice

McCann School of Business & Technology

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