Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Nanette Honsberger

Nanette Honsberger

Retail Management, Patient Care
Lawtey,FL

Summary

Proven leader with extensive experience at Walmart, adept in customer service management and staff supervision. Enhanced team productivity and customer satisfaction through effective planning and problem-solving skills. Achieved significant improvements in operational efficiency and financial recordkeeping, demonstrating a strong ability to motivate teams and manage complex workflows.

Overview

36
36
years of professional experience

Work History

Front End Supervisor

Walmart
10.2016 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
  • Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.

Supervisor of Care

Northeast Florida State Hospital
10.2009 - 10.2016
  • Enhanced team productivity by implementing efficient scheduling and task allocation systems.
  • Optimized resource utilization by conducting regular inventory checks and adjusting supply orders accordingly.
  • Managed daily operations by overseeing care delivery processes, ensuring high-quality service provision.
  • Developed strong relationships with patients'' families, addressing concerns and ensuring their needs were met throughout the care process.
  • Monitored patient progress closely, adjusting care plans as needed based on individual assessments and evaluations from medical professionals.
  • Mentored junior staff members on best practices in patient care delivery techniques, fostering professional growth within the team.
  • Increased staff retention through proactive conflict resolution and fostering a positive work environment.
  • Conducted regular inspections to maintain cleanliness and organization within facility spaces, adhering to strict sanitation standards.
  • Streamlined communication channels between team members and external support services, ensuring timely delivery of necessary resources for patient care.
  • Led interdisciplinary meetings among healthcare teams to coordinate efforts for comprehensive patient treatment plans.
  • Collaborated with management to develop policies and procedures that enhanced operational efficiency within the department.
  • Improved patient satisfaction scores with attentive supervision of the care team''s interactions and service delivery.
  • Ensured accurate documentation of patient records, maintaining confidentiality while adhering to regulatory requirements for recordkeeping practices.
  • Implemented safety measures to ensure compliance with industry regulations, reducing workplace accidents and incidents.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Successfully negotiated client contract renewals to create increased revenue.

Assistant Manager

Walmart
10.1988 - 10.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Baker County
Macclenny, FL

Skills

  • Customer Service
  • Problem-solving skills
  • Cash Register Operation
  • Workflow Management
  • Opening and closing procedures
  • Time Management
  • Staff Management
  • Cash counting
  • Staff Supervision
  • Team Supervision
  • Cash Handling Accuracy
  • Employee Motivation
  • Training and mentoring
  • Effective Planning
  • Operations
  • Relationship building and management
  • Goals and performance
  • Database Management
  • Marketing knowledge
  • Order Management
  • Price Verification
  • Administrative Support
  • Budgeting and finance
  • Vendor Management
  • Customer Service Management
  • Multitasking and Prioritizing
  • Handling Complaints
  • Staff Coaching and Training
  • Team Building and Motivation
  • Delegation and Supervision
  • Scheduling and Time-Tracking
  • Sales Leadership
  • Work Area Inspection
  • Inventory Oversight
  • Financial Recordkeeping

Timeline

Front End Supervisor

Walmart
10.2016 - Current

Supervisor of Care

Northeast Florida State Hospital
10.2009 - 10.2016

Assistant Manager

Walmart
10.1988 - 10.2009

High School Diploma -

Baker County

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Nanette HonsbergerRetail Management, Patient Care