Nanette Murphy
Reno,NV
Summary
A top-performing senior leader offering strong foundation in quality assurance and control with desire to continue to learn and develop self as well as team. Adept in quality control methodologies, risk management, and continuous improvement initiatives and techniques across multiple industries through cohesive cross-functional team development. Proven track record in driving process improvements, regulatory compliance and operational efficiency. Strong focus on team collaboration, problem-solving, and adapting to changing needs.
Overview
32
32
years of professional experience
5
5
Certification
Work History
Quality Director
Allan Aircraft Supply Co., LLC
05.2024 - 09.2024
- Spearheaded initiatives aimed at reducing lead times without sacrificing product reliability or safety standards required by regulatory agencies such as FDA or OSHA.
- Monitored equipment calibration schedules and maintenance records, ensuring optimal functioning of all machinery involved in production processes.
- Provided guidance to junior staff members, fostering a collaborative environment focused on achieving better product quality outcomes.
- Introduced a system for tracking and monitoring quality metrics, allowing for rapid identification and resolution of issues in the production process.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Analyzed data trends in order to proactively address potential issues before they escalated into major problems.
- Enhanced product quality by implementing rigorous testing procedures and process improvements.
- Conducted thorough root cause analyses to identify areas for improvement, leading to increased efficiency and reduced defects.
QUALITY MANAGER (SITE/MINE)
US SILICA
05.2022 - 11.2023
- Oversee/guide mine/operations in mining and manufacturing of diatomaceous earth in quality related activities to ensure compliance with ISO 9001, HACCP and other certification bodies that meet or exceed customer requirements associated with their filtration needs
- Oversight of 3 on-site labs that oversee mechanical and chemistry testing.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
SENIOR MANAGER QUALITY MANAGEMENT SYSTEMS AMERICAS
ENERSYS
11.2018 - 04.2022
- Oversee/guide (25) Manufacturing sites and (34) Service / Distribution Centers throughout Americas for various quality/environmental/health & Safety management systems or compliance to applicable standards that include but are not limited to: AS9100, ISO 9001, ISO 13485, ISO 14001, TL9000, and Nuclear while standardizing site processes toward more efficient / effective global processes while supporting KPIs.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
QUALITY SYSTEMS DOCUMENTATION & DATA MANAGER
PFIZER
05.2016 - 11.2018
- Oversee operations for quality assurance document control, batch insurance, and quality data systems to ensure effective GxP documentation including policies, procedures, work instructions and job aides, forms, records, batch records, testing records, and documentation for quality system tracking platforms, logs, and other relevant documentation.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
- Streamlined data management workflows for increased efficiency and reduced processing time.
- Provided expert guidance on regulatory compliance matters related to data storage, usage, and disposal.
QUALITY CONTROL MANAGER
EXIDE TECHNOLOGIES
04.2014 - 05.2016
- Spearheaded the quality control department, outlining and administering annual budget
- Provided comprehensive training and development initiatives for team members to enhance proactive plant culture, deploying engagement initiatives and monitoring KPIs.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
- Implemented data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement.
- Managed supplier relationships to ensure high-quality raw materials were consistently used in production processes.
- Initiated corrective actions when necessary, addressing product or process issues promptly to minimize impact on operations.
SUPPLIER QUALITY ENGINEER
BROADWIND TOWERS & HEAVY INDUSTRIES
07.2012 - 04.2014
- Managed supplier quality, establishing, cultivating, and maintaining relationships with individuals and organizations to standardize operating procedures, policies, and best practices
- Conducted supplier audits and produced detailed reports and documentation for communication and submission for continuous improvement.
- Managed relationships with key suppliers, fostering long-term partnerships that benefited both parties involved.
- Collaborated with cross-functional teams to identify potential supply chain risks and develop contingency plans accordingly.
- Set up ongoing supplier site evaluation parameters to maintain quality control standards over long-term relationships.
- Conducted comprehensive audits of suppliers'' facilities to ensure compliance with industry standards and regulations.
- Developed a robust supplier performance evaluation system, enabling continuous improvement initiatives across the supply base.
- Increased overall supplier satisfaction with frequent communication, addressing concerns, and providing support.
CUSTOMER LIAISON/QUALITY ENGINEER
BROADWIND TOWERS & HEAVY INDUSTRIES
10.2008 - 07.2012
- Directed all facets of project lifecycle for diverse international customers on 23+ tower projects totaling $200+M
- Communicated with clients, BWT&HI, and suppliers on quality issues, design modifications, and production changes to ensure accurate and cost effective projects and continuous satisfaction for improved business retention.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
Quality Systems Manager
Coca-Cola Enterprises
01.2006 - 01.2008
- Scheduled and managed internal and supplier-based audits to verify compliance with document control procedures.
- Achieved ISO certification through diligent preparation, documentation, and adherence to international standards of quality management.
- Improved communication channels between departments through routine meetings focused on addressing challenges related to maintaining high levels of product quality.
- Developed effective inspection plans to ensure proper assessment at each stage during production.
- Maintained quality system documentation and updated specific documents to reflect new audit or test results.
- Worked with users to maintain accurate quality records and supporting materials to document quality-related activities.
- Tracked corrective action reports and confirmed closure of corrective action requests to demonstrate adherence to quality standards.
- Drove cost savings by identifying inefficiencies in processes, proposing and implementing solutions for increased profitability without sacrificing product quality.
- Archived quality audit reports and generated searchable index to facilitate improved report access.
Quality Manager
Total Filtration Services, Inc.
01.2001 - 01.2006
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.
Quality Manager
Rave Computer
01.2000 - 01.2001
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
ISO 9000/14000 Project Coordinator
Textron Automotive Trim
01.1993 - 01.2000
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Education
PMP/CAPM Exam Preparation Boot Camp -
PM Enterprises
Six Sigma Black/Green Belt Certification -
Villanova University
Master of Business Administration -
University of Phoenix
Phoenix, AZ05.2015
Bachelor of Business Management -
University of Phoenix
Phoenix, AZ05.2013
Skills
Team Leadership & Development
- Quality Management System
- Operational Excellence
- Quality Planning
- Quality Tools
- Team Collaboration
- Customer Focus
- Budget Management
- Change Management
- Root Cause Analysis
- ISO Standards
- Project Management
Accomplishments
- Achieved Quality 101 principles through effectively implementing training with Quality / Lab Testing Requirements.
- Achieved multiple Global Processes by introducing Smartsheet for problem resolution, contract review, audit, and KPI tasks.
- Collaborated with team of >200 in the development of multiple-million dollar wind turbine projects.
- Achieved testing equipment efficiencies by procuring and implementing test equipment that reduce human error.
- Resolved product issue through consumer testing.
- Documented and resolved warranty claims which led to mitigation of reoccurences.
- Supervised team of +200 staff members.
Certification
- Six Sigma Black Belt, Villanova University - 2006
- ISO 9001:2015 Lead Auditor (TPECS), BSI - 2019
- Process Auditor VDA 6.3 (2016), VDA - 2019
- VDA 6.3 - Qualification for Process Auditor, VDA - 2019
- 10 CFR 50 App. B/NQA-1, GQA - 2019
- ISO AS9100 Lead Auditor, BSI - 2019
- ISO 13285 Lead Auditor, BSI - 2019
- IATF 16949:2016 Lead Auditor w/Supplier Auditor, Plexus - 2021
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsQuote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Software
Smartsheet
Microsoft Suite
SAP
Minitab
GageTrak
PDOCS
Timeline
Quality Director
Allan Aircraft Supply Co., LLC
05.2024 - 09.2024
QUALITY MANAGER (SITE/MINE)
US SILICA
05.2022 - 11.2023
SENIOR MANAGER QUALITY MANAGEMENT SYSTEMS AMERICAS
ENERSYS
11.2018 - 04.2022
QUALITY SYSTEMS DOCUMENTATION & DATA MANAGER
PFIZER
05.2016 - 11.2018
QUALITY CONTROL MANAGER
EXIDE TECHNOLOGIES
04.2014 - 05.2016
SUPPLIER QUALITY ENGINEER
BROADWIND TOWERS & HEAVY INDUSTRIES
07.2012 - 04.2014
CUSTOMER LIAISON/QUALITY ENGINEER
BROADWIND TOWERS & HEAVY INDUSTRIES
10.2008 - 07.2012
Quality Systems Manager
Coca-Cola Enterprises
01.2006 - 01.2008
Quality Manager
Total Filtration Services, Inc.
01.2001 - 01.2006
Quality Manager
Rave Computer
01.2000 - 01.2001
ISO 9000/14000 Project Coordinator
Textron Automotive Trim
01.1993 - 01.2000
Six Sigma Black/Green Belt Certification -
Villanova University
Bachelor of Business Management -
University of Phoenix
- Six Sigma Black Belt, Villanova University - 2006
- ISO 9001:2015 Lead Auditor (TPECS), BSI - 2019
- Process Auditor VDA 6.3 (2016), VDA - 2019
- VDA 6.3 - Qualification for Process Auditor, VDA - 2019
- 10 CFR 50 App. B/NQA-1, GQA - 2019
- ISO AS9100 Lead Auditor, BSI - 2019
- ISO 13285 Lead Auditor, BSI - 2019
- IATF 16949:2016 Lead Auditor w/Supplier Auditor, Plexus - 2021
PMP/CAPM Exam Preparation Boot Camp -
PM Enterprises
Master of Business Administration -
University of Phoenix
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