Nanette Schmitt
Slidell,LA
Summary
Dynamic professional with a proven track record at Reliable Transmission, excelling in customer service and schedule coordination. Leveraged analytical skills to enhance service efficiency and fostered strong client relationships, resulting in increased repeat business. Adept at sales transactions and committed to delivering exceptional support, driving overall satisfaction and loyalty. I take pride in my work and the company I represent. I can multitask and I also never put work to the side it will be done on demand. I will be an asset to any company I work for.
Overview
14
14
years of professional experience
Work History
Service Writer
Reliable Transmission
09.2015 - 08.2025
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Orchestrated efficient service schedules to meet need of Number+ customers per day in fast-paced Type environment.
- Participated in ongoing training programs to stay current with industry trends and best practices.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
Corporate Pricing Manager
Rouses Supermarket
06.2011 - 06.2016
- Influenced key stakeholders, presenting compelling findings from research projects aimed at improving overall corporate profitability.
- Reduced time-to-market for new products through close collaboration with product development teams, ensuring efficient launch processes.
- Developed and maintained analytical tools for accurate pricing forecasting and tracking.
- Improved profitability, generating comprehensive reports on pricing performance metrics and KPIs.
- Achieved consistent growth in annual sales by developing innovative promotional campaigns tied to seasonal fluctuations in demand.
- Continually maintained and improved company's reputation and positive image in markets served.
Education
Medical Secretary/Back Office
Allies Buisness School
Fresno, CAGeneral Studies
Mclane High
Fresno, CA06.1985
Skills
- Sales transactions
- Schedule coordination
- Order preparation
- Customer service
Timeline
Service Writer
Reliable Transmission
09.2015 - 08.2025
Corporate Pricing Manager
Rouses Supermarket
06.2011 - 06.2016
Medical Secretary/Back Office
Allies Buisness School
General Studies
Mclane High
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