Nanette Sullivan
Ottumwa,IA
Summary
Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment acquired over years of industry experience. Committed to contributing to dynamic bakery team.
Overview
20
20
years of professional experience
Work History
Bakery Assistant
Ashbys Ice Cream
10.2019 - Current
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
FOH Supervisor
Bridgeview Event Center
06.2018 - 10.2022
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Resolved guests complaints while maintaining positive customer environment.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Ran all kitchen operations as well as my normal duties when the executive chef left, for the last 11 months of my employment.
FOH Manager
Pizza Ranch
06.2015 - 09.2018
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Manager
Family Video
04.2003 - 06.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Performed Interviews and graded tests.
- Help establish new stores and catalog inventory
- Went to existing "problem" stores and inventoried stock, examine current employees and books to reconfigure how the store was run to be profitable.
- Managed other stores until it was properly staffed to run on it's own.
Education
GED -
Indian Hills Community College
Ottumwa, IASkills
- Conveyor Speed Control
- Menu Memorization
- Health Code Requirements
- Sales Promotion
- Inventory Control
- Quality Control
Timeline
Bakery Assistant
Ashbys Ice Cream
10.2019 - Current
FOH Supervisor
Bridgeview Event Center
06.2018 - 10.2022
FOH Manager
Pizza Ranch
06.2015 - 09.2018
Manager
Family Video
04.2003 - 06.2013
GED -
Indian Hills Community College
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