Nanette Warzee
Sonora,CA
Summary
Highly skilled and enthusiastic professional with more than 25 years of experience managing operations in Revenue Cycle. Successfully oversee patient billing and follow up services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Practice Manager
Adventist Health Sonora
08.2022 - Current
- Trained interns and newly hired team members on office procedures and computer system.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Sr. Lead Manager
Huron Consulting Group Inc.
11.2019 - 03.2022
- Identified areas of improvement within the organization''s existing processes, implementing changes that resulted in significant productivity gains.
- Streamlined team communication by implementing efficient project management tools and regular status meetings.
- Mentored junior team members to improve their skill sets and advance their careers within the company.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Measured team performance and reported metrics to leadership team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sr. Patient Financial Service Manager
Cerner Revworks
04.2012 - 11.2019
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Monitored service staff performance and provided feedback for improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Billing Supervisor
Adventist Health Sonora
07.1997 - 04.2012
- Reviewed documentation for compliance with requirements and accuracy of information.
- Negotiated with customers regarding payment arrangements when necessary, balancing firmness with empathy to maintain positive relationships without sacrificing revenue collection targets.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Performed account reconciliations and resolved variances.
- Worked with multiple departments to check proper billing information.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Participated in interdepartmental initiatives aimed at streamlining workflows across various functions, resulting in more efficient resource allocation and improved overall business performance.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
Associate of Applied Science - Business Management
Columbia College
Sonora, CASkills
- Staff Management
- Policy and procedure development
- Continuous Improvement
- Workflow Management
- Problem-Solving
- Teamwork and Collaboration
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Critical Thinking
- Active Listening
- Effective Communication
- Analytical Thinking
- Training and mentoring
Timeline
Practice Manager
Adventist Health Sonora
08.2022 - Current
Sr. Lead Manager
Huron Consulting Group Inc.
11.2019 - 03.2022
Sr. Patient Financial Service Manager
Cerner Revworks
04.2012 - 11.2019
Billing Supervisor
Adventist Health Sonora
07.1997 - 04.2012
Associate of Applied Science - Business Management
Columbia College
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