Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nangee Jones

Akron,OH

Summary

Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over 19 years of Relationship Management experience. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Business Relationship Manager

JPMorgan Chase
Cleveland, OH
01.2023 - Current
  • Conducted regular meetings with clients to review service delivery and identify areas for improvement.
  • Analyzed customer feedback data and developed strategies for addressing issues in a timely manner.
  • Developed and maintained relationships with external stakeholders to ensure customer satisfaction.
  • Established strong client relationships to drive business development.
  • Drafted sales sales management reports identifying clients at risk and analyzing quality of service and implementation of new strategies.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
  • Provided information on technology resources to improve client financial well-being.
  • Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Responded promptly to customer inquiries regarding product features or services offered.

Branch Manager

JPMorgan Chase
Fairlawn, OH
01.2014 - 01.2023
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Identified opportunities for process improvement initiatives within the branch.
  • Assisted other branches when needed during peak periods or special projects.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Licensed Banker

JPMorgan Chase
Louisville, OH
01.2008 - 01.2014
  • Assisted customers with their banking needs, including opening new accounts and providing information on services.
  • Performed financial analyses of customer's accounts to identify opportunities for additional products or services.
  • Provided guidance on loan applications and other financial products.
  • Developed relationships with customers through regular follow-up communications regarding their accounts.
  • Educated customers on the features of various banking products and services available to them.
  • Analyzed customer needs based on financial goals and recommended suitable banking solutions accordingly.

Associate Banker/Teller

JPMorgan Chase
Louisville, OHIO
01.2005 - 01.2008
  • Provided customer service by attending to their inquiries and requests for information.
  • Established strong relationships with customers to increase customer loyalty.
  • Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.

Education

Associate Degree in Business -

Stark State College
Canton, OH

Skills

  • Client Engagement
  • Workload Management
  • Account Management
  • Customer Service
  • Relationship building and management
  • Excellent Communication
  • Requirements Determination
  • Product Recommendations
  • Customer Portfolio Management
  • Business Development
  • Product Knowledge
  • Attention to Detail
  • Time Management
  • Schedule Management
  • Written and verbal communication
  • Team Leadership

Certification

  • Investment License Series 6, 63, 66
  • Health and Life Insurance
  • National Mortgage License
  • Notary Republic

Timeline

Business Relationship Manager

JPMorgan Chase
01.2023 - Current

Branch Manager

JPMorgan Chase
01.2014 - 01.2023

Licensed Banker

JPMorgan Chase
01.2008 - 01.2014

Associate Banker/Teller

JPMorgan Chase
01.2005 - 01.2008

Associate Degree in Business -

Stark State College

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Nangee Jones