Nanielle Ervin
Fayetteville,NC
Summary
Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative. Reliable Certified Nursing Assistant in Training brings earnest excitement to helping others. Offers detailed understanding of group policies governing safety and privacy for patients. Ambitious approach to organization and management of files according to complex HIPAA and other mandates. AHCA-certified with desire to become fully immersed in all aspects of patient health administration and care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Waiter
OFFICER CLUB CONF. CATERING CENTER SERVER
Fortbragg, NC
09.2019 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Used cash registers and credit card machines to cash out customers.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Acted as first point of contact and set appointments for prospective clients.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Collected and verified telephone numbers, addresses and proper spelling of names.
Assembly Line Worker
John Deere
Fuquay-Varina, NC
09.2016 - 05.2019
- Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
- Conducted quality assurance inspections on finished components and identified issues.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Performed hand-finishing of final products after assembling component parts for items.
Housekeeper
ARMY LODGING DEPARTMENT OF DEFENSE
Fortbragg, NC
03.2006 - 05.2013
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Documented and reported necessary facility and building repairs observed.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Waxed and polished wood floors and other woodwork.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Kept building entryway glass clean and polished for professional presentation.
- Wounded Warriors
Education
Certification - Early Childhood Education
Fayetteville Technical Community College
Fayetteville, NC03.2005
Certification - Nursing Assistance
Central Carolina Community College
Lillington, NC07.2022
High School Diploma -
Penn Foster Career School
Scranton, PA05.2021
Skills
- Team Player
- Customer Service and Rapport
- Service-Oriented
- PPE Guideline Compliance
- Dining Room Cleaning and Upkeep
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Activities of Daily Living (ADL) Support
- Vital Signs Collection
- Training Classes
- Supporting Daily Living Needs
- Taking Vital Signs
- Quality Patient Care
- First Aid Certification
- Wounded Warriors Project
Certification
Property Book Unit Supply Enhanced (PBUSE)
Timeline
Waiter
OFFICER CLUB CONF. CATERING CENTER SERVER
09.2019 - Current
Assembly Line Worker
John Deere
09.2016 - 05.2019
Housekeeper
ARMY LODGING DEPARTMENT OF DEFENSE
03.2006 - 05.2013
Certification - Early Childhood Education
Fayetteville Technical Community College
Certification - Nursing Assistance
Central Carolina Community College
High School Diploma -
Penn Foster Career School