Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Nanita Wilson

Farmington Hills,MI

Summary

Highly skilled inbound call center representative with strong ability to articulate and provide accurate and friendly customer service. Successfully manages high volume of customer inquiries in fast-paced environment, consistently meeting deadlines while adhering to strict metrics. Committed to driving loyalty and strengthening customer relationships through exceptional experiences and valuable insights.

Overview

25
25
years of professional experience

Work History

Sales Support Representative (Remote)

Safe Step Walk-in Tubs and Showers
06.2009 - Current
  • Handle a high volume of inbound and outbound phone calls to customers, sales representatives, and scheduled an in-home sales visit
  • Optimize sales assignment page routing and scheduling for efficiency
  • The ability to resolve issues quickly and manage their time to meet customer and company needs
  • Verbal and written communication skills: The ability to converse confidently with customers.
  • Maintained detailed records of customer interactions, ensuring accurate information for follow-up communications.
  • Improved overall customer experience with attentive service and prompt issue resolution.
  • Contributed to a positive work environment by fostering teamwork, collaboration, and effective communication among peers.
  • Managed high-volume calls, effectively handling customer inquiries and complaints.

Call Center Supervisor

Detroit Public Schools
02.2007 - 05.2008
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.

Administrative Assistant

Ford Motor Company
07.1999 - 06.2003
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Data Entry

Henry Ford Hospital
  • Receive medical records and input patient information into Database
  • Quality Check all patient information for accuracy
  • Scanned Medical Records.

Receptionist

KPMG (KPMG International)
  • Maintain phone lines, 5-10 lines, routing calls and taking messages
  • Report preparation
  • Mail sorting and distribution
  • Customer Service functions.

Education

Business Administration

Davenport University
Warren, MI
04.1994

Skills

  • Call Center Customer Service
  • Call Center Software Familiarity
  • Call center experience
  • Call center software proficiency
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relationship Management
  • Sales strategy development
  • CRM software proficiency
  • Attention to Detail
  • Time Management

Timeline

Sales Support Representative (Remote)

Safe Step Walk-in Tubs and Showers
06.2009 - Current

Call Center Supervisor

Detroit Public Schools
02.2007 - 05.2008

Administrative Assistant

Ford Motor Company
07.1999 - 06.2003

Data Entry

Henry Ford Hospital

Receptionist

KPMG (KPMG International)

Business Administration

Davenport University

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Nanita Wilson