Nancy Leyva
Lovington,NM
Summary
Accomplished Secretary, adept in Quickbooks and maintaining high confidentiality standards. Demonstrated exceptional organization and verbal communication skills, enhancing customer satisfaction and streamlining business processes. Proven track record in improving payment collection efficiency and fostering client trust.
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
14
14
years of professional experience
Work History
Secretary
Ponderosa Trucking, LLC
02.2011 - 09.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Medical Assisstant
Nor-Lea General Hospital
08.2015 - 02.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Tax Preparer
H & R Block Tax Services
12.2012 - 04.2014
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Education
High School Diploma -
Lovington High School
Lovington, NM05-1996
Skills
- Verbal and written communication
- Organization
- Keyboarding skills
- Quickbooks
- Accounts receivable and payable
- HIPAA guideline compliance
- Payment posting
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Medical Assisstant
Nor-Lea General Hospital
08.2015 - 02.2020
Tax Preparer
H & R Block Tax Services
12.2012 - 04.2014
Secretary
Ponderosa Trucking, LLC
02.2011 - 09.2024
High School Diploma -
Lovington High School
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