Nanne' Jackson
Summary
Driven Retail Manager with more than 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
24
24
years of professional experience
Work History
Department Manager
H&M
01.2022 - Current
- .
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Lead
Pandora
05.2021 - 01.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Produced 8 reports per week to analyze performance against team goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Store Manager
Christopher & Banks Corp
11.2015 - 02.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed and implemented successful staff incentive programs to motivate employees.
Store Manager
Rue 21
06.2014 - 10.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Charlotte Russe Inc.
05.2009 - 06.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Created visual expectation through company guidelines.
Assistant Store Manager
Rue 21
06.2008 - 05.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
Lane Bryant
09.2007 - 05.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manager
The Gap
10.1999 - 01.2007
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented successful staff incentive programs to motivate employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Bachelor of Science - Fashion Merchandising/Management
Southwest Missouri State University
Springfield, Mo12.1997
Associate of Arts - General Studies
Westark Community College
Fort Smith, Ar05.1993
Skills
- Over 15 years of outstanding Retail Experience
- Strong skills in Merchandising and Forecasting
- Strong Leadership Skills
- Keen insight on market tends, with the ability to extract key information and quickly develop precise product knowledge responses
- Extensive knowledge in Apparel Market across all area of the business Enthusiastic team player
- Strong oral, written and verbal communication skills
- Goal oriented and self-motivated personality
- Operations Management
- Work Planning and Prioritization
- Human Resources Management
- Time Management
- Brand Management
Timeline
Department Manager
H&M
01.2022 - Current
Sales Lead
Pandora
05.2021 - 01.2022
Store Manager
Christopher & Banks Corp
11.2015 - 02.2021
Store Manager
Rue 21
06.2014 - 10.2015
Assistant Manager
Charlotte Russe Inc.
05.2009 - 06.2013
Assistant Store Manager
Rue 21
06.2008 - 05.2009
Assistant Store Manager
Lane Bryant
09.2007 - 05.2008
Store Manager
The Gap
10.1999 - 01.2007
Bachelor of Science - Fashion Merchandising/Management
Southwest Missouri State University
Associate of Arts - General Studies
Westark Community College
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