Legacy and SAP
NANNETTA FULTON
Sr. Customer Service Specialist
Winston-Salem,NC
Summary
Accomplished Sr. Specialty Customer Service Rep. at Kontoor Brands, adept in conflict resolution and customer relations, significantly enhancing customer loyalty. Excelled in high-stress situations, demonstrating superior problem-solving and computer proficiency. Skilled in active listening and critical thinking, ensuring effective dispute resolution and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
32
32
years of professional experience
Work History
Sr. Specialty Customer Service Rep.
Kontoor Brands
06.1992 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
North Forsyth High School
Winston-Salem, NC06.1980
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Order Processing
- Staff Training
- Microsoft PowerPoint
- Lotus Notes
- Microsoft Word
- Report Preparation
- Order Fulfillment
- Multi-Line Phone Talent
- Brand Representation
- Refund Processing
- Managing Multiple Tasks
- Clerical Support
- Promotional Support
- Typing Proficiency
- Shipping Procedures Understanding
- Product Promotion
- Reading Comprehension
- Call Center Operations
- Delivery Scheduling
- Problem-Solving Ability
- Filing
- Prioritization
- Grammar
- Research
- Spreadsheets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k matchWork from home optionSoftware
Timeline
Sr. Specialty Customer Service Rep.
Kontoor Brands
06.1992 - Current
High School Diploma -
North Forsyth High School
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