Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

NANNETTE ALLEN

Warner Robins,GA

Summary

With 20 years of customer service experience, I possess a steadfast dedication to comprehending and fulfilling customer requirements, resulting in continuous positive feedback and repeat business. My exceptional service delivery has been demonstrated across diverse industries. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Service Representative III

GEICO
02.2017 - 08.2024
  • Worked effectively in fast-paced environments.
  • Calculated quotes and educated potential clients on insurance options.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 70 customers each day.

Special Services Associate

Home Depot
10.2015 - 06.2017
  • Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service
  • Performed special service desk operations.
  • Operated cash register and assisted co-workers with complex transactions such as returns and exchanges.
  • Consistently received positive feedback from clients regarding their experiences with our special services team.
  • Provided exceptional support to customers during high-pressure situations, maintaining professionalism and composure.

Direct Support Staff Member

The Phoenix Center
10.2015 - 02.2017
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
  • Improved client well-being by providing emotional support and fostering strong relationships.
  • Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased self reliance.
  • Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
  • Maintained professional boundaries while cultivating supportive connections with clients that fostered trust and stability in their lives.
  • Documented client progress meticulously, enabling timely evaluation and adjustment of support plans.

Patient Access Registrar

Atlanta Medical Center
11.2002 - 04.2006
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
  • Expedited emergency room admissions through rapid yet thorough collection of critical information.
  • Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.

Education

High School Diploma -

Sabin Learning Center
Colorado Springs, CO
01.1990

Skills

  • Database Maintenance
  • Organization
  • Complaint Handling
  • Customer Relationship Management
  • Computer Proficiency
  • Microsoft Excel
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Appointment Scheduling
  • Active Listening
  • Account Management
  • Customer Relations

Certification

  • Licensed Insurance Agent - 04/16/2017-Present

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Collaborated with team of 15 in the development of Peak Edge.

Timeline

Service Representative III

GEICO
02.2017 - 08.2024

Special Services Associate

Home Depot
10.2015 - 06.2017

Direct Support Staff Member

The Phoenix Center
10.2015 - 02.2017

Patient Access Registrar

Atlanta Medical Center
11.2002 - 04.2006

High School Diploma -

Sabin Learning Center

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NANNETTE ALLEN