Nannette Burke
Cheektowaga,NY
Summary
Dedicated administrative professional with experience in fast-paced office settings. Hardworking team player with many years in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Medical Office Secretary
UB/MD Orthopaedics and Sports Medicine
10.2014 - Current
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Verified insurance benefits or eligibility
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Scanned reports/ medical records into Medent system
- Communicated with outside facilities for scheduling tests or surgeries.
- Obtained prior authorizations and Workers Compensation PARS
- Answered and addressed incoming phones. Sent triages to appropriate providers
- Scheduled patient appointments in respective doctors' schedules
- Complete Patient forms including disability forms
- Supported medical professionals with the preparation of examination rooms and equipment for patient use.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
Medical Appointment Scheduler
Windsong Radiology Group
07.2006 - 10.2014
- Answered phone calls scheduled appointments all modalities and facilities and handled patient inquiries in a fast-paced work environment.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Education
Cerification - Medical Office Assistant
Erie One Boces
No Degree - Liberal Arts And Sciences
Erie Community College
Buffalo, NYSkills
- Proficient in Medent /EMR
- Patient scheduling
- Insurance verification
- Appointment management
- Medical terminology
- Provider relations
- Customer service
- Patient check-in/ Check out
- Medical records
- Test result tracking
- Insurance authorizations
- Telephone customer service
Timeline
Medical Office Secretary
UB/MD Orthopaedics and Sports Medicine
10.2014 - Current
Medical Appointment Scheduler
Windsong Radiology Group
07.2006 - 10.2014
Cerification - Medical Office Assistant
Erie One Boces
No Degree - Liberal Arts And Sciences
Erie Community College
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