Nannette Frost
Rockville,MD
Summary
Professional administrative expert equipped to excel in executive office management. Brings valuable experience in coordinating schedules, managing communications, and supporting leadership teams. Known for fostering team collaboration and driving results through adaptability and reliability. Managed Corporate Office building tenants and task prioritization while maintaining confidentiality.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Executive Office Administrator
Landis Architect Builders
11.2008 - 10.2024
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Managed high-level correspondence effectively prioritizing responses according to urgency levels while maintaining professionalism.
- Supported Human Resources functions by assisting with recruiting efforts, onboarding new hires, and maintaining personnel records.
- Enhanced executive productivity by managing schedules, organizing events, and coordinating travel arrangements.
- Improved cross-departmental communication through timely dissemination of relevant information to various teams.
- Increased efficiency by automating routine tasks using technology tools such as spreadsheets and database management software.
- Developed and maintained effective filing systems for easy retrieval of important documents, increasing operational efficiency.
- Trained new administrative staff members to maintain consistent performance standards across the organization.
- Championed continuous improvement initiatives identifying areas opportunity proactively implementing changes optimize overall functionality.
- Contributed to organizational growth through strategic planning assistance, data analysis, and recommendations based on researched industry trends.
- Maintained confidentiality in handling sensitive information, preserving trust among employees and stakeholders.
- Assisted in the development of company policies and procedures to ensure consistency throughout the organization''s operations.
- Organized successful company events, promoting employee engagement and fostering a positive work environment.
- Served as liaison between executives and clients, ensuring seamless communication and prompt resolution of concerns.
- Negotiated contracts with vendors to secure cost-effective services that met company requirements without compromising quality or performance expectations.
- Coordinated facilities management tasks to provide a clean, functional workspace for all team members.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
Assistant Manager, Retail
Home Goods
01.2006 - 11.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Store Manager
Linens and Things
09.2003 - 01.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Department Manager
Bloomingdales Clothing Store
01.2003 - 09.2003
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Certificate - Crafting A Winning Marketing Strategies
National Association of Home Builders
Online07-2019
Qualified Lead Generation & Referrals
National Association of Home Builders
Online05-2019
NHIC License - Maryland Home Improvement License
Montgomery College
Rockville, MD11-2017
Associate of Arts - Fashion Illustration
Art Institute of Fort Lauderdale Florida
Fort Lauderdale, FL06-1992
Skills
- Organizational Leadership
- Office Management
- Document Preparation
- Executive Support
- Human Resources
- Calendar Management
- Meeting Coordination
- Travel Arrangements
- Report Generation
- Time Management
- Verbal Communication
- Customer Engagement
- File Organization
- Office Administration
- Inbound phone call handling
- Scheduling appointments
- Database entry
- Operations Management
- Supply Inventory
- Staff Management
- Scheduling
- Managing office supply inventory
- Administrative Support
- Project Management
- Schedule and calendar management
- Document Scanning
- Ethics-focused
- Inventory Management
- Mail handling
- Customer Relationship Management (CRM)
- File Maintenance
- Performance Improvement
- Processing expenses
- Event Coordination
- Word Processing
- Business Administration
- Report Preparation
- Meeting planning
- Office Supply Management
Accomplishments
- Developed direct marketing platforms for new business and achieved the highest return on investment consistently over 13 years.
- Fluent in English and Spanish.
- Human Resources Generalist for approx 60 employees (Owners did not want HR Manager)
- Onboarded new employees, Performed all Exit Interviews.
- "Swiss Utility Knife, Jack of all trades" for Landis Architect Builders, my role evolved daily.
Certification
- Customer Service Specialist (CSS) – HDI.
- Introduction to Supervisory Skills– SkillPath
- Skillpath Unlimited, e-learning for upward role elevation
- ACT Data, ZOHO, Zenifits
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Office Administrator
Landis Architect Builders
11.2008 - 10.2024
Assistant Manager, Retail
Home Goods
01.2006 - 11.2008
Store Manager
Linens and Things
09.2003 - 01.2006
Department Manager
Bloomingdales Clothing Store
01.2003 - 09.2003
Certificate - Crafting A Winning Marketing Strategies
National Association of Home Builders
Qualified Lead Generation & Referrals
National Association of Home Builders
NHIC License - Maryland Home Improvement License
Montgomery College
Associate of Arts - Fashion Illustration
Art Institute of Fort Lauderdale Florida
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