Nannette Keen
Halifax,Pennsylvania
Summary
Dynamic healthcare professional with extensive experience at UPMC, excelling in steam sterilization and patient support. Proven ability to enhance patient comfort and safety while maintaining strict adherence to infection control protocols. Recognized for improving operational efficiency and fostering a culture of trust and confidentiality in patient interactions.
Overview
18
18
years of professional experience
Work History
Sterile Processing Technician
UPMC
06.2024 - Current
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Verified and maintained proper documents and records for sterilization.
- Recorded biologicals and test results.
Patient Service Representative
UPMC
11.2023 - 06.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone.
Patient Transport
UPMC
11.2022 - 11.2023
- Ensured timely patient transport for procedures, minimizing delays and optimizing hospital operations.
- Assisted in training new Patient Transport Assistants, sharing knowledge and expertise on best practices.
- Coordinated patient transport to various hospital departments for diagnostic tests or specialist consultations, maintaining punctuality and safety at all times.
- Maintained clean and sanitized equipment, ensuring a safe environment for patient transport.
- Participated in regular team meetings to discuss feedback, improvements, and overall performance of the Patient Transport department.
- Promoted culture of safety within patient transport team through regular training sessions.
Assembly Line Production Worker
Thermofisher Scientific
10.2019 - 11.2022
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
Dental Assistant
Kaiser Permanente
01.2008 - 06.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Phlebotomy Intern
Kaiser Permanente
01.2019 - 05.2019
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Maintained strict confidentiality regarding patient information according to HIPAA regulations while processing paperwork related to test orders or results documentation.
- Performed venipuncture procedures on diverse patient populations, ensuring safety and comfort during the process.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
Education
No Degree - Phlebotomy
Portland Community College
Portland, OR05-2019
No Degree - Dental Assistant
Concorde Career College
Portland, OR01-1995
High School Diploma -
Glencoe High School
Hillsboro, OR05-1982
Skills
- Steam sterilization
- Decontaminating surgical instruments
- Patient comfort
- Patient confidentiality
- Patient support
- Digital X-ray proficiency
- Dental radiography
- Treatment room setup
- X-ray processing
Timeline
Sterile Processing Technician
UPMC
06.2024 - Current
Patient Service Representative
UPMC
11.2023 - 06.2024
Patient Transport
UPMC
11.2022 - 11.2023
Assembly Line Production Worker
Thermofisher Scientific
10.2019 - 11.2022
Phlebotomy Intern
Kaiser Permanente
01.2019 - 05.2019
Dental Assistant
Kaiser Permanente
01.2008 - 06.2019
No Degree - Phlebotomy
Portland Community College
No Degree - Dental Assistant
Concorde Career College
High School Diploma -
Glencoe High School
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