Nannette Levesque French
Calais,ME
Summary
Personable Medical Assistant bringing [Number] years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. I was a stay at home Mom and homeschooled my 3 children for 16 years. This has been by far my greatest achievement. The skills and experience I gained from this experience has molded me into the person I am today. I do not believe I would be as compassionate, understanding, patient, have the excellent listening skills or the ability to maintain a schedule and work through the hard stuff until completion. I am very grateful for the time I had to spend with my children at home.
Overview
7
7
years of professional experience
Work History
Medical Assistant General Surgery/Orth
Calais Community Hospital
Calais, ME
06.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Receptionist General Surgery/Orthopedics
Calais Community Hospital
Calais, ME
11.2021 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Medical Receptionist Pediatrics
DECH Community Hospital
Machias, ME
06.2019 - 11.2021
- Performed data entry tasks related to billing and collections procedures.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Medical Receptionist
Greenhill Family Clinic
Lexington, AL
09.2017 - 03.2019
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
Education
BLS
Pro CPR
Online04-2024
Certified Clinical Medical Assistant
Washington County Community College
Calais, ME01-2023
CPR
Washington County Community College
Calais, ME12-2022
Certified Medical Scribe
Scribe America
Online01-2019
Skills
- Valid [State] driver's license
- Infection control procedures
- Customer Service
- Conflict resolution abilities
- Immunization Administration
- Professional Bedside Manner
- Vital Sign Monitoring
- Understands medical procedures
- Patient-focused care
- Procedure Assistance
- Electronic Medical Records
- Direct Patient Care
- Certified in Basic Life Support (BLS)
- Medical Records Management
- Vital sign monitors
- Medical Procedures
- Clinical Documentation
- Medical Transcription
- Insurance Verification
- Patient Scheduling
- Payment Collection
- Equipment Sterilization
- Preparing specimens and samples
- HIPAA Compliance
- Medical Terminology
- Calm and level-headed under duress
- Compassionate
References
References available upon request.
Quote
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll
Timeline
Medical Assistant General Surgery/Orth
Calais Community Hospital
06.2023 - Current
Medical Receptionist General Surgery/Orthopedics
Calais Community Hospital
11.2021 - Current
Medical Receptionist Pediatrics
DECH Community Hospital
06.2019 - 11.2021
Medical Receptionist
Greenhill Family Clinic
09.2017 - 03.2019
BLS
Pro CPR
Certified Clinical Medical Assistant
Washington County Community College
CPR
Washington County Community College
Certified Medical Scribe
Scribe America
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