Torrence Ross
Chicago,IL
Summary
Customer Service specialist, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Order Selector
Lineage Logistics - Cold
12.2023 - Current
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Reduced delivery delays by promptly assembling customer orders in a timely manner.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
Sit Down Reach Truck Operator
Vertical Cold Storage
04.2023 - 08.2023
- Improved warehouse efficiency by accurately operating reach trucks for order picking and pallet storage.
- Achieved consistent punctuality and attendance record, demonstrating reliability as avaluable team member.
- Transported goods between warehouse locations according to shipment and storage needs.
- Reduced product damage by skillfully maneuvering reach trucks in tight spaces and high shelves.
- Enhanced safety procedures through diligent reach truck maintenance and adherence to company guidelines.
Medical Supply Specialist
Reliable Express Transport
03.2020 - 04.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Night Shift Supervisor
Walgreens
12.2017 - 12.2018
- Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
- Audited the cash and balance of the store daily
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Assisted customers with complaints, questions and concerns.
- Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
Customer Service Representative
Servicom
02.2014 - 05.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Waubonsie Valley
Aurora06.1995
Skills
- Quality Control
- Customer Service
- Critical Thinking
- Written Communication
- Professional Demeanor
- Motivated Team Player
- Effective Communication
- Mentoring and training
- Interdepartmental communication
- Goal-Oriented
- Product picking
- Forklift Operation
Timeline
Order Selector
Lineage Logistics - Cold
12.2023 - Current
Sit Down Reach Truck Operator
Vertical Cold Storage
04.2023 - 08.2023
Medical Supply Specialist
Reliable Express Transport
03.2020 - 04.2023
Night Shift Supervisor
Walgreens
12.2017 - 12.2018
Customer Service Representative
Servicom
02.2014 - 05.2017
High School Diploma -
Waubonsie Valley
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