Nannette Rose
Henderson,NV
Summary
Dynamic leader with a proven track record at Compass, Delta Airlines, excelling in team building and leadership. Spearheaded initiatives that significantly boosted customer satisfaction and operational efficiency. Expert in budgeting and finance, coupled with exceptional customer service skills. Demonstrated success in enhancing team performance and implementing cost-saving strategies.
Overview
8
8
years of professional experience
Work History
House Cleaner
Self Employed Contractor
Brentwood, CA
08.2020 - 11.2024
- Founded and operated a successful house cleaning business, providing high-quality cleaning services to residential clients in Brentwood, Bay Area.
- Managed all aspects of business operations, including scheduling, budgeting, invoicing, and customer service, to ensure smooth daily operations.
- Built strong relationships with clients through excellent communication, reliability, and personalized services.
- Utilized eco-friendly cleaning products and practices, promoting sustainability while ensuring client satisfaction and safety.
- Managed the inventory of cleaning supplies, optimizing costs while maintaining an adequate stock to meet client demands.
Supervisor
Compass, Delta Airlines
San Francisco, CA
11.2019 - 08.2020
- Supervised daily operations of a high-volume airport restaurant, ensuring efficient service and adherence to health and safety regulations
- Managed a team of 15 staff members, including hiring, training, scheduling, and performance evaluations to maintain a high standard of customer service
- Enhanced customer satisfaction through effective problem resolution, and the implementation of customer feedback initiatives.
- Monitored inventory levels and placed orders to maintain stock, reducing waste, and optimizing cost management.
- Conducted regular staff meetings to communicate updates, promote teamwork, and address any operational challenges
- Trained staff on menu offerings, service standards, and upselling techniques, resulting in increased sales and improved guest experiences
- Implemented employee incentive programs that boosted morale and reduced turnover rates.
- Maintained a clean and organized work environment, ensuring compliance with all health and safety regulations
Manager
Bourbon Pub
San Francisco, CA
07.2018 - 10.2019
- Health and Safety Compliance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided exceptional customer service, effectively resolving issues, and creating a welcoming atmosphere for guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with kitchen preparation during peak times as needed.
Supervisor
Sodexo
San Francisco Bay Area, CA
04.2017 - 06.2018
- Supervised daily operations of a high-volume airport restaurant, ensuring efficient service and adherence to health and safety regulations.
- Managed a team of 15 staff members, including hiring, training, scheduling, and performance evaluations to maintain a high standard of customer service
- Enhanced customer satisfaction through effective problem resolution, and the implementation of customer feedback initiatives.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Conducted regular staff meetings to communicate updates, promote teamwork, and address any operational challenges.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained a clean and organized work environment, ensuring compliance with all health and safety regulations.
Education
High School Diploma -
Prospects High School
Antioch, CA06-1991
Skills
- Excellent time management skills
- Budgeting and finance
- Customer service
- Positive and constructive feedback
- Team building and leadership
- Quality assurance
- Adherence to high customer service standards
- Schedule management
- Skilled multi-tasker
References
References available upon request.
Timeline
House Cleaner
Self Employed Contractor
08.2020 - 11.2024
Supervisor
Compass, Delta Airlines
11.2019 - 08.2020
Manager
Bourbon Pub
07.2018 - 10.2019
Supervisor
Sodexo
04.2017 - 06.2018
High School Diploma -
Prospects High School
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